Email Delivery

What is FBL or Feedback loop reports?

Feedback loop (FBL) is the mechanism by which Internet service providers (ISPs) report spam complaints (when a subscriber hits the spam or junk button in their inbox) to senders.

How to resend a campaign to Not Delivered Lists

To resend a campaign to Not Delivered Lists, just go to Email Marketing >  Campaigns > Campaign Reports > select one (1) campaign you want to resend > click Options > click Copy/Resend Campaign

 

Set your Campaign Start Date > scroll down to Show Advanced Settings button found at the bottom of the page

 

Under the List Sending Behavior, select Send to Not Delivered Only > click Create Campaign

How to fix emails that are being blocked?

The only way to address this concern is to try to resend the campaign just targeting the blocked emails with an alternative sending profile.


Strategies for Blocked and Timed out list Status:
https://help.mailclickconvert.com/faq/strategies-for-blocked-and-timed-out-list-status/

How to Generate Blocked and Timed Out List: https://help.mailclickconvert.com/faq/how-to-generate-blocked-and-timed-out-list/

 

Where to find my total emails sent out?

To find your total emails sent out, please follow the steps below:

MCC Account Dashboard > Email Marketing > Dashboard > Scroll down to Account Information > Check the total numbers under Emails sent this period

Is MailClickConvert Can-Spam Compliant?

Yes, we are 100% compliant with the Can-Spam Act of 2003 and all State level electronic mass email transaction laws. With MailClickConvert, you can send outbound email worry-free!

Delivery and Information to AOL

AOL has set a very high standard for other ISPs in terms of both mail filtering and delivery support. They were the first ISP to provide clear diagnostic information in bounce messages, the first to provide senders with a feedback loop, and one of the first to offer whitelisting services.

Filtering decisions are based on a combination of sender reputation and email content. AOL users also have the ability to block mail from specific senders.

 

Delivering to AOL

AOL does limit the amount of mail a sender can send based on the reputation of the sender.

Reputation is a measure of how wanted email is. ISPs use a lot of different inputs to measure reputation including invalid address ratesspamtrap hits, complaint rates, and this is not spam clicks. Each ISP has different weighting they give the different measurements, and their measurements are evolving and changing to keep up with spam.

Rate-limiting is accomplished in a number of ways, including returning a 4xx response during the SMTP transaction. They also limit the number of emails sent during an SMTP connection to 500 emails per connection. Each message is limited to 100 recipients per message. The connection limit is published on the AOL FAQ page.

 

Important links and references

 

Postmaster pages

AOL has a very good set of pages at their Postmaster Website. On these pages, they provide information for senders and other ISPs.

 

Feedback loop

AOL provides a self-administered FBL. Applications can be submitted on the FBL signup pages. To sign up AOL collects the following information:

  • Contact information for an individual responsible for the FBL
  • Corporate contact information
  • An email address for the FBL email
  • The IP addresses covered by the FBL

AOL has a 2 step process to confirm that the FBL applicant has the authority to receive complaints about mail from those IPs. The first step is to confirm that the FBL address is authorized to receive the email. They do this by sending an email to [email protected] or [email protected] the domain in the FBL example. For example, Assume you’re using [email protected] for the FBL email address. You must have access to either [email protected] or [email protected] in order to confirm the request. The ISPs will allow you to choose which address they should send the confirmation to. Once the confirmation email is received, the link in the email must be clicked in order to move on to the next step in the FBL application process.

Once AOL has confirmed that the email address involved is authorized to collect FBL emails by the domain owner, they need to confirm that the domain is related to the IP address. They are looking for a clear link between the IP addresses the FBL is for and the FBL email address. Generally, the easiest way to pass the test is to have one of the email addresses in the whois record point to the same domain as the FBL email address. However, there are a number of ways to meet the AOL standards for IP Ownership.

AOL sends an FBL email in ARF format. AOL does redact the recipient’s email address. Senders are encouraged to encode the recipient address in the headers, either through the use of VERP or a custom header, so that they can stop sending mail to those recipients who hit the this is spam button.

Whitelist

Whitelist Signup

The AOL Whitelist is open to senders who have a low complaint rate. Personal experience suggests that complaint rates higher than 0.6 or 0.7% preclude senders from being admitted to the AOL whitelist program.

AOL also has an Enhanced Whitelist. This is a whitelist that means mail is in the inbox and all images are loaded. There is no way to apply for the enhanced whitelist, only the best senders get put on the EWL. What does the best sender mean? AOL will not reveal the methods for determining who is on the EWL but very low complaints and low unknown users are important. Personal experience suggests that complaint rates significantly below 0.1% are required for inclusion on the EWL. In November 2009, AOL changed the criteria for inclusion on the EWL. Now, rather than just looking at complaint rates, AOL will also be looking at the reputation of an IP address. There is no way to apply for this whitelist. Inclusion is automated.

Certification Services

AOL does use Goodmail CertifiedEmail for inbox placement. Senders certified by Goodmail have mail delivered to the inbox with links and images enabled. receive prioritized treatment and may bypass certain spam filters.

 

Support for Senders

AOL provides web-based support for senders who are having problems delivering to AOL. The response time varies depending on how swamped the AOL postmaster team is. It can take a week to get a response from the postmaster pages. While you are waiting for a response, you can work through your own internal troubleshooting and attempt to solve the issue. Unless the problem is a permanent hard block like HVU:B2, improving your stats should resolve the blocking issue.

A word of advice, use the correct form whenever possible. The “other requests” page can have a much longer delay than the requests for help on specific issues.

AOL support pages

AOL Postmaster Blog

 

Known spamfilters

Most of AOL’s spamfilters are built in-house and they do not use commercial spam filtering services in general. The one exception is that AOL does use a commercially available list of dynamic IP addresses.

 

Information provided by http://wiki.wordtothewise.com/AOL

 

Delivery and Information to Gmail

Gmail is a webmail service provided by Google. Gmail is one of the largest mailbox providers with millions of individual users. There are also a significant number of individuals and small businesses that host their entire domain at Google. Thus, Gmail’s filtering scheme acts on domains that are not obviously connected to Gmail.

Delivering to Gmail

Gmail has fairly liberal mail acceptance policies. They do not use any SMTP level blocking or filtering and accept all mail that is sent to them. Gmail uses custom content filters to process mail after receipt and place suspect mail into the spam folder. Gmail does not publish and does not appear to enforce either connection or sending limits.

Important links and references

Postmaster pages

Gmail does not have postmaster pages as other ISPs do. They do provide some information for senders at their bulk sender guidelines page.

Feedback loop

Gmail does not provide a feedback loop for senders. Subscribers have the ability to single-click unsubscribe from mail using the “show options” menu in the right corner of the message. They are also providing users the option to unsubscribe when they use the “report spam” button.

Senders who wish to take advantage of the Gmail unsubscribe option must meet the following criteria

  • The mail is authenticated using SPF, DomainKeys or DKIM
  • The sender has a good reputation
  • The email has a mailto: option in the List-Unsubscribe header as defined in RFC 2369

 

Whitelist

Gmail does not offer whitelisting to senders.

Certification Services

Gmail is checking DomainKeys and DKIM for incoming mail, but they are not using any commercial certification services for delivery decisions. Google does own [Postini] and there is speculation that some of the Postini filtering is used in by Gmail, but there is no evidence this is the case.

Support for Senders

Gmail provides minimal support for senders. They do have a postmaster website and a self-directed troubleshooting webpage. If that troubleshooting does not work, there do provide a contact form. This contact form is used to update their filters, but Gmail will not respond to any inquiries sent.

Known spamfilters

Gmail does not use any known commercial spamfilters.

 

Information provided by http://wiki.wordtothewise.com/Gmail

Delivery and Information to Hotmail

Hotmail

 

Delivering to Hotmail

Filtering decisions are based on a combination of sender reputation and email content.

Hotmail does limit the amount of mail a sender can send based on the reputation of the sender. Senders with a poor reputation may be limited to as few as 20,000 emails a day. Senders with good reputations sometimes see delivery problems, and may sometimes see Hotmail silently discard email they judge to be spam.

Important links and references

Postmaster pages

Hotmail has some information pages for senders on their Postmaster Website. On these pages, they provide information for senders and other ISPs. They provide links to signup for their FBL and the SNDS program.

Feedback loop

Hotmail provides a self-administered FBL that they call the JMRPP. Applications can be submitted on the JMRPP signup pages. To sign up Hotmail collects the following information:

  • Contact information for an individual responsible for the FBL
  • Corporate contact information
  • An email address for the FBL email
  • The IP addresses covered by the FBL

Hotmail has a 2 step process to confirm that the FBL applicant has the authority to receive complaints about mail from those IPs. The first step is to confirm that the FBL address is authorized to receive the email. They do this by sending an email to [email protected] or [email protected] the domain in the FBL example. For example, Assume you’re using [email protected] for the FBL email address. You must have access to either [email protected] or [email protected] in order to confirm the request. The ISPs will allow you to choose which address they should send the confirmation to. Once the confirmation email is received, the link in the email must be clicked in order to move on to the next step in the FBL application process.

The second step is to electronically sign a Junk Mail Reporting Partner Program agreement. Hotmail will ask for the name and position of someone authorized to sign for the company, then send a link to the signature page to that person.

Whitelist

Hotmail does not provide a whitelist to senders.

Certification Services

Hotmail does use Return Path Certified. Return Path Certified senders are given preferential treatment, delivering to the inbox with images enabled by default. Certified IPs also do not have the daily and hourly rate limits other senders do. Certified mail cannot guarantee inbox placement because user level preferences are always honored.

Support for Senders

Hotmail provides web-based support for senders who are having problems delivering to Hotmail.

Hotmail support pages

Known spamfilters

Most of Hotmail’s spamfilters are built in-house and they do not use commercial spam filtering services in general.

 

Information provided by http://wiki.wordtothewise.com/Hotmail

Delivery and Information to Yahoo

Yahoo has a complicated filtering setup that uses a variety of techniques to protect their users from unwanted email. They use a combination of rate-limiting and temp failing along with bulk foldering as defenses. Yahoo also uses some lists provided by Spamhaus including the PBLSBL, and XBL.

Yahoo provides whitelisting and FBL services. For senders and ESPs to qualify for the Yahoo FBL they must sign their mail with Domain Keys or DKIMISPs are eligible for an IP based FBL. Whitelisting is available to senders who fill out an application and qualify.

Delivering to Yahoo

Yahoo limits the amount of mail that can be sent by any sender to 20 emails per connection. Yahoo also uses reputation based rate limiting.

Reputation is a measure of how wanted email is. ISPs use a lot of different inputs to measure reputation including invalid address ratesspamtrap hits, complaint rates, and this is not spam clicks. Each ISP has different weighting they give the different measurements, and their measurements are evolving and changing to keep up with spam. More details available at Sender Reputation.

To limit the amount of mail coming into Yahoo uses a number of different techniques.

  • Reputation-based rate-limiting. Senders with a poor reputation, or with links to URLs and websites with a poor reputation, may see their mail slowed down with 4xx rejection messages.
  • Limiting the number of emails per connection to 20. After 20 emails have been sent in a single connection, no further messages will be accepted for delivery as their server automatically terminates the connection (without giving an error code).
  • Limiting the number of connections per IP. This limit is not published, but empirical observation suggests up to 25 connections per connecting IP is acceptable.

In addition to rate limiting senders, Yahoo uses a number of techniques to prevent unwanted mail from getting to their users. Starting in late 2010, more emphasis seems to have been put on content reputation over IP based reputation. Previously, good IP reputation could override poor content, but this seems to no longer be the case. Evidence also suggests Yahoo is following links and looking at landing pages as part of URL reputation.

Important Links and References

Postmaster Pages

Yahoo has an extensive set of Postmaster Pages with support for senders and ISPs. These include information on error codes, rate limits and best practices. They also have 2 mailing lists, one for announcements from the postmaster team and another for announcements about Yahoo groups.

Feedback Loop

To qualify for the Yahoo FBL senders and ESPs must sign mail with Domain Keys or DKIM. There is an IP based FBL available for ISPs and hosting companies. Conditions and enrollment information is available on the Complaint Feedback Loop information page.

Yahoo FBL emails are sent in ARF format and Yahoo does not redact any information from the original email. All Yahoo FBL mail is DomainKeys signed.

Whitelist

To sign up for the Yahoo Whitelist everyone must fill out theYahoo! Mail Bulk Sender Form. Once the form is submitted, Yahoo will send a confirmation email to the requestor. Yahoo! will then monitor mail for a period of 2 – 4 weeks. During this time mail may be delivered to the inbox or the bulk folder. Based on recipient reaction and mail statistics Yahoo will make the decision to offer whitelisting or not.

Certification Services

Yahoo does use Return Path Certified. Return Path Certified senders are given preferential treatment, delivering to the inbox with images enabled by default. Certified IPs also do not have the daily and hourly rate limits other senders do. Certified mail cannot guarantee inbox placement because user level preferences are always honored.

Support for Senders

Sender support is available at the Yahoo Postmaster Site. Yahoo has an extensive set of pages providing detailed delivery advice so senders can troubleshoot problems themselves. For those senders that need more help, they also provide a support request form for those senders who need a bit more help.

When asking for help from ISPs, it’s best to keep the information as short and relevant as possible. Describe your issue, including your domains and IP addresses and ask clear questions for the information. Use the ISP published channels for questions. Some ISPs use tier 1 support folks that are following scripts, keeping your questions clear (and repeating them if needed) and short increases your chances of getting the answer you need. More information is available at the secret to dealing with ISPs.

Known Spamfilters

Yahoo does use the Spamhaus XBL and the Spamhaus PBL as part of their filtering strategy. No mail is accepted from any IP addresses on the blocklist until the IP is removed from the list.

 

Information provided by http://wiki.wordtothewise.com/Yahoo

Engagement Scoring

Engagement Scoring is a way to tell which emails are the most effective.

Each email address starts at zero points and goes up and down depending on actions that occur.

Action Scoring List:

5 points for View
10 points for Click

Improving your Sender Score

Sender Score is computed by a third party.

For a list of tips on how to improve your sender score visit

https://www.senderscore.org/support/

IP Address Color Codes

We have a system for coloring IP addresses based on the sender score. Requires reputation monitoring to be turned on for those IP addresses.

Color Definitions:
Black means there is no reputation monitoring/sender score for that IP.
Green = High sender score which is good 75 or higher
Yellow = Neutral sender score with 40 to 74
Red = Poor anything under 40.

It helps give an idea which IP’s are the best to mail from.

IP and Domain Warm-up Strategies

Today when sending an email campaign out the most important factor is your IP and domain reputation. In the old days, content filtering was the main method of filtering email into whether it was accepted and or if ends up in the bulk/junk/spam folder.

Now everything is based on user engagement. Meaning any action that the user does to an email message, whether it is opening the message, clicking links in the message, replying to the message, marking the email as spam, deleting the message, adding the contact to your address book, etc.

Tips for Warming up IPs and Domains

Newly registered domains let them sit for seven days before sending email as you need to let age before fully used.

Keep the same From Name this allows ISP’s to build up a reputation for your brand name.

If you have multiple IPs and do not use them every 30 days you may lose of your email reputation or have the reputation reset.

Warming up your domain and IP. Create a seed list of 20 to 50 accounts at the big ISPs on your list. Such as gmail,yahoo,outlook.com Then use those accounts to send a campaign. Next, do engagement actions to your email message such as opening, clicking, replying, marking not as spam. Repeat this process for at least a week across different devices.

When you are ready to send your data. Make sure your data as little no hard bounces as bad addresses kill IP/domain reputation. Then refer to some of the warm-up schedules below

Warm-up Schedule Examples:

100,000 email account. Sending on sloth with max 2 connections at a time per domain

Day 1: 20 emails
Day 2: 50 Emails
Day 3: 75 Emails
Day 4: 120 emails
Day 5: 250 emails
Day 6: 500 emails
Day 7: 800 emails
Day 8: 1000 emails
Day 9: 1300 emails
Day 10: 1500 emails
Day 11: 1800 emails
Day 12: 2000 emails
Day 13: 2500 emails
Day 14: 3000 emails
Day 15: 5000 emails
Day 16: 7500 emails
Day 17: 10000 emails
Day 18: 15000 emails
Day 19: 20000 emails
Day 20: 25000 emails

30 million accounts warm-up period. This is only valid if your data has little to no hard bounces. Any small amount of hard bounces can wreck an IP reputation.

Day 1: 1000
Day 2: 2000
Day 3: 4000
Day 4: 7000
Day 5: 11000
Day 6: 18000
Day 7: 24000
Day 8: 40000
Day 9: 60000
Day 10: 90000
Day 11: 140000
Day 12: 180000
Day 13: 220000
Day 14: 300000
Day 15: 500000
Day 16: 650000
Day 17: 800000
Day 18: 1000000
Day 19: 120000
Day 20: 1500000

Major ISP FBL’s/WhiteList and Postmaster Support Information

ISP Postmaster Site FBL signup Whitelist Signup Sender Support Connection Limits Sending Limits Certification services Blocklists
AOL Postmaster Website FBL signup pages Whitelist Signup AOL support pagesAOL Postmaster Blog limit is published on the AOL FAQ page 500 emails per connection
100 recipients per message
Goodmail
AT&T postmaster pages does not offer does not offer blocking page no published limits no published limits Return Path Certified Spamhaus
Symantec
Bellsouth postmaster pages does not offer does not offer blocking page no published limits no published limits Return Path Certified
Charter postmaster pages does not offer does not offer no published limits no published limits Return Path Certified no confirmed
Comcast postmaster pages Comcast FBL signup page does not offer blocklist removal form 25 connections per IP address 1000 recipients per message Return Path Certified Spamhaus ZEN
Cloudmark CSI
Return Path Reputation Network Blacklist
Cox postmaster pages Cox FBL signup page does not offer blocklist removal form 5 connections per IP address 100 messages per connection Return Path Certified Spamhaus ZEN
Invaluement ivmSIP DNSBL
Invaluement ivmURI
Return Path Reputation Network Blacklist
SURBL
URIBL
Earthlink does not provide Send email to [email protected] does not provide send mail to [email protected] with the blocked IP in the subject line does not publish does not publish no known certification services
Excite postmaster website does provide does not provide does not provide 10 per IP Return Path Certified use some
Gmail bulk senders guidelines does not provide does not offer troubleshooting does not publish not using any
Hotmail Postmaster Website JMRPP signup pages does not provide a whitelist Hotmail support pages based on the reputation based on the reputation Return Path Certified
Integra does not offer does not offer does not offer no published limits 100 emails per address
Mail.ru postmaster.mail.ru FBL signup
Rackspace https://emailsrvr.com/ Rackspace FBL signup page does not offer [email protected] very little information available very little information available Return Path Certified has not published
RoadRunner postmaster site FBL page no whitelist provided do not provide do not publish do not publish Return Path Certified Cloudmark CSI
Spamhaus ZEN
Trend-Micro RBL Plus
Return Path Reputation Network Blacklist
Terra.com.br FBL Signup
Tucows does not provide Tucows FBL signup page does not offer does not provide very little information available very little information available Return Path Certified has not published
USA.net postmaster website does provide does not provide IP lookup form does not publish does not publish Return Path Certified Cloudmark
Verizon some help does not provide whitelist does not provide Goodmail
Return Path Certified
not known to use
Yahoo Postmaster Pages Complaint Feedback Loop Yahoo! Mail Bulk Sender Form detailed delivery advice
support request form
limit is not published 20 emails per connection
reputation based rate limiting
Return Path Certified Spamhaus XBL
Spamhaus PBL

 

Data and information provided by http://wiki.wordtothewise.com/ISP_Summary_Information

Not getting email replies?

If you have an email forwarding set-up and you are not getting email replies. There are a couple of different options.

 

First, make sure you are not using any kind of filters at all on your email account and on the server level. You may have to contact your hosting company and ask if they have any kind of filtering system.

If not, we suggest trying a different email address to receive the replies that are not from the same email provider.
You can also look at the link called ” View Forward Error Log” which will give back the debug reason for the last forwarded email reply.

 

Second, we can activate a reply capture for your account where we would capture replies and you can check the replies under Domains and click the Check Replies link. If you want this feature, open up a support ticket and we can get you set-up with it.

 

Third, you can use a custom from address. Any replies for that campaign would be automatically sent to that custom from address.

 

Last, we can set-up a dedicated email account to capture your replies cost is a one time fee of $100 per server. You need to be on your own VPS or dedicated server for this to be an option.

Why does my stats not match my google analytics or any other stat software?

Stats will never match what is found in google analytics or other stat software. The main reasons are listed below.
Factors that affect open/clicks totals in stats programs
Unique clicks/vs total clicks same with unique opens/total opens
People who click then cancel/close the browser
People who disable javascript
People who block google analytics
Google Analytics may not work in all browser setups
Antivirus and antispam clicks might check links or they may not like Bitly links.
What we do provide is a complete full transparent real-time reporting for all opens and clicks. For opens, we log the date/time, email address, IP address, user agent, and provide what country/state when possible they opened from. For clicks, we log the date/time, email address, IP address, user agent, what exact link they clicked and provide what country/state

What is a good Open Rate?

The open rate depends on many factors such as your subject line, list quality and sending reputation.

Generally for purchased lists, an open rate of .5% to 5% is considered good.

For your own lists that are opt-in confirm the open rate of 15% to 20% is the average.

Keep in mind your open rate is actually higher than reported. This is due to the fact that we track opens using a tracking pixel and most email clients such as outlook disable the loading of images by default.

Tips to Improve Delivery And Open Rates

There are multiple ways to improve your delivery/open rates. There is not just one thing that you can do but there are a variety of factors that may help.


Messages/Campaigns

The first part of doing a suggest campaign is using an effective subject line. We suggest doing multiple tests in chunks to see which subject line is the most effective. For example, if you had a list of 100,000 you can send 50,000 to the first subject line and 50,000 to the next subject line and see which subject line is the most effective.

Another helpful tip is for campaigns is to turn on the “view as webpage” feature. This will help increase open rates since many of the email providers will disable images that stop view tracking by default and instead the user is taken to a webpage that contains the whole message with the images loaded.

Keep your message clear and simple. Avoid all caps in message and subject line. Avoid keywords that might trigger spam filters. We have a built spam-check system based on spam assassin that we suggest to run against your message and subject line before sending out your campaign.

Be careful about how many times you mail a user. The more often you mail the same recipient that might unsubscribe or worse report the message as spam.

Lists

Check your list quality. If you have a lot of addresses that do not exist or server not found that may indicate a poor/old list. The quicker you can remove the inactive addresses the better your delivery will be over time.

IP’s

If you have multiple IP addresses we suggest to rotate them by mailing using one IP address one week then the next week use a different IP address which allows the first IP to cool down for a while.

Domains

We suggest changing out a domain every couple of months if you are a high volume mailer to help improve delivery rates.


Other Tips

Some tips that we have to improve the results/delivery.

Setting under “create campaign advanced settings”:

Domain Delivery Groups – Limits the number of connections to popular isp’s and is the known/best practices for sending to those isp’s

Sending speed if time is not a factor send as slow as possible on new IP’s/new data. Check the FAQ for details on sending speeds. Generally, the slower you send the better the delivery you can spread it out across multiple IP addresses. Over time once your reputation is built up you can increase the speed as well.

DKIM – turn on DKIM if you are sending to consumer emails such as yahoo.com,gmail.com,comcast.net those providers look for DKIM and will give your mail a better rating.

General tips. Run your message against the spam check score system and try to fix any issues that are discovered.
Turn on reputation monitoring for your IP’s and domains. It can be found under IP addresses and domains in the sidebar. This will auto scan the IP’s and domains every so often and check against over 100+ blacklists and for the IP addresses get the sender score for the IP.

If you are using purchased lists or data that has not been clean. Dedicate an IP address or server to just cleaning the data and after sending through a couple of times move that data to your account.

Setup feedback loops for the major isp’s we have quick links that can be used to set them up. This will reduce your complaint rate from them and help improve your reputation.

There is also an option to include the “list unsubscribe” header under system settings which will make it easier for people to unsubscribe instead of reporting to spam and levels protect reputation.

Third Party Servers/IP’s

We support third party servers and IP addresses.  There is a setup fee of $100 per server that is setup.

The following are the requirements for a third party server.

The server must run either Windows 2016 64bit, Windows 2012 64bit,  Windows 2008 64bit. 32bit is not supported.

Should have at least 2 gigs of ram. and We suggest an extra 1 gig of ram for every 10 campaigns at a time you wish to run.

Requires IPv4 IP addresses.

Must have full administrator access/Remote Desktop.

Port 25 must not be blocked from the server.

The server should be a clean server used for no other purpose for use with our email system.

Campaigns

What is a Campaign Sequence?

A  Campaign Sequence is a series of emails to be sent automatically to a specific email list on a schedule of your choosing.

How to Add Campaign Sequence: https://help.mailclickconvert.com/faq/how-to-add-campaign-sequence/.

What is a Recurring Campaign?

A Recurring Campaign is a campaign that is scheduled to run at regular, specified intervals. It is automated to run itself so that you do not have to create new campaigns all the time.

How to enable Recurring Campaigns option in a New Campaign: https://help.mailclickconvert.com/faq/how-to-enable-recurring-campaigns-option-in-a-new-campaign/

How to enable Recurring Campaigns option in a New Campaign?

To enable Recurring Campaigns option in a New Campaign, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > click Create Campaign

It will load up the Create Campaign page > Fill out all the necessary information in the page > scroll down to Recurring Campaigns > click Show Settings button

Set YES in the Enable Recurring Campaign setting > Choose your desired Repeat every and Repeat times fields from the dropdown options > click Create Campaign button

Maximum Simultaneous Campaign

A simultaneous campaign refers to the number of campaigns that are running/sending at the same time. The maximum limit is based on ACTIVELY RUNNING CAMPAIGNS.

The maximum simultaneous campaign for an account will be based on the account plan.

For adjustment requests, kindly reach out to your client success manager. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

Campaign Errors

For any campaign errors you may encounter, please reach out to your client success manager to fix the campaign error/s for you. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

Domain and IP Blacklisting Issue

There really is no getting past blacklisting. Blacklisting is normal since what we are doing is cold (unsolicited) emails. This is the nature of cold email marketing and why majority of email marketing companies out there will not allow you to send out to a cold list with volume. They will shut your account down since they use THEIR domains or yours to send out emails. The reason why we allow clients to send out cold emails with volume is because we use proxy domains for your campaigns. Meaning in the scenario that you’re blacklisted (which will and has already happened) what is getting blacklisted is the proxy domain we have setup, not your actual domain. This is the strength of MCC. We provide a safe place (a layer of protection) for our clients to run cold email marketing without the fear of getting their actual domains blacklisted or getting their accounts shutdown. It’s like a sandbox to try different things without worrying about domain reputations, blacklisting etc.

Since your sending profile is blacklisted, what we normally suggest my clients to do is just pause sending for a couple of days. Give the domain/IP time to delist themselves. You’re not sending anything “malicious” so these types of blacklistings from SpamHausBarracuda, etc are mostly temporary and usually clear/delist after a couple of days.

Best Practices

Message/Message score: Getting blacklisted will happen but you have to understand why you’re listed or why are your emails not being accepted by ESP’s so you know what you need to work on to “improve” your campaigns. Are there spam trigger words in your email that are being caught by the filters? Do you know your message score? You can check the score of your message by navigating to the email marketing tab -> messages -> view messages -> select your message -> check score. You will have to input your subject line then click on check message score. What you’re aiming for here is a score of 0. Or try to drop it to as low as it can go. The checker will let you know if your message has any spam words that are being caught. If it does you will have to re-word or remove them.

List: If your list is mainly B2C (Gmail, Yahoo, AOL) then unfortunately, it’s going to be very difficult to send to. B2C type of emails have extremely strict filters that will block any “un-recognized” or unsolicited emails coming in especially in bulk. I think for Gmail you can only send up to 10 or 20 cold emails PER DAY. After that GMail will block your sending profile hence B2C types of lists do not perform well with bulk cold email marketing.

Sending schedule: Since this is cold email marketing, you have to be very consistent in the times you send out your campaign. Sending out randomly or whenever you feel like it is “spammy behavior”. ESP’s like to see consistency so if you’re not sending out with a regular pattern we suggest you do. This is the main way you will build domain reputation, increasing the chances of your email being accepted by ESP’s. Majority of the clients we work with have strict sending schedules like Mon to Fri 8 AM to 5 PM only.

Inbox Placement or Deliverability + Ways to Improve Deliverability

Inbox placement is not something we can guarantee or track because there are so many variables to consider and one being that the domains you’re using are fairly new with no send history – meaning your domain/IP reputation is neutral. To build up your reputation, you will need to start sending out.

ESP’s do not recognize or “trust” the sending profile (domain and IP) since it does not have any send data and building up reputation of a domain will take time.

What we suggest to my clients is to start sending out at a slow speed and have a really strict send schedule.

Generally speaking, the deliverability rate depends on multiple factors. ESP’s like to see consistency and this builds up the reputation, increasing the chances of the email landing into the inbox. Also make sure that the lists you’re sending to are clean (sending to invalid/bad emails will greatly affect domain reputation).

Unfortunately, this is the nature of cold email marketing and there is no easy way or “quick fix” for this.

Below are some ways to Improve Deliverability:

1. Make sure the email message and subject line have no spam trigger words. Utilize tools in our system (Spam Assassin) or 3rd party tools like Mail-tester to test out how ESP’s treat their content. Email message and subject line must have a good score.

2. Deliverability will greatly depend on their email list quality so make sure the list being used has been scrubbed.

3. Have a regular sending schedule for the campaigns – do not send out at random days/times (whenever you feel like it). I would suggest sending it during office hours – M-F 8 AM to 5 PM

4. Start sending so that the servers will get familiar with the domain that you are using. The domains that you are using are fairly new with no or very low sending history or your domain/IP reputation is neutral.

5. You can tokenize the subject line, so if you include a token something like <#firstname#>, what the system will do is it will pre-populate all the first name within the subject line. It helps a lot with open rates. https://help.mailclickconvert.com/faq/how-to-use-personalization-in-your-campaign/

IMPORTANT NOTE: We do not guarantee inbox placement, deliverability or any results as there are just so many variables to consider. In fact, no company can guarantee inbox placement.

How to conduct a Campaign Test Run?

For the campaign test run, there are 2 options.

 

1. Preview Test
This will allow you to send a preview email of any of your messages.

To do so, go to Email Marketing > Messages > View Messages > click the message you want to test > scroll down to Send Preview Email > input your email address > click Send Preview Email button

IMPORTANT NOTE: Please do not use the advanced settings for now since it’s still experiencing some bugs and our tech team is still working on it.


2. Regular Test Campaign
You need to create and upload an email list containing just your test email/s. This will be the email list you will select when sending out your test campaign.


IMPORTANT NOTE:
 Please treat your test runs as a regular campaign. You need to only send a campaign message just once for each email list to avoid your sending profile from getting flagged. Sending the same message to the same email list more than once will result in getting blacklisted. If you want to conduct another test run, kindly use a different sending profile if you are using the same message. If you want to use the same sending profile, please use a different message.

How to Copy or Resend a Campaign?

If you have sent out a campaign and you want to resend it, you do not need to create a new one from scratch and input all the settings again.

Using our copy/resend campaign option is an easy way to copy an entire campaign saving you time to set up other settings you want to reuse for your next campaign especially the sending schedule.

There are three (3) ways to resend campaign. First, for running campaign, you can copy/resend it by going to Email Marketing > Campaigns > Campaign Status > check only one (1) of the running campaign you want to copy > click Options > click copy or Resend Campaign


Second, for running and completed campaign, you can copy/resend it by going to Email Marketing > Campaigns > Campaign Reports > check only one (1) of the running or completed campaign you want to copy > click Options > click copy or Resend Campaign

NOTE: those campaigns with no End Time are active/running campaigns while those with end time are completed campaigns


Third, for a completed campaign, you can copy/resend it by going to Email Marketing > Campaigns > Campaign Reports > click your desired campaign > under Status field, click Resend link


Next Step:

Clicking Resend will direct to the Create Campaign page. As you can notice, everything is already filled out with the exact same information that you have previously used except on the Calendar. You have to manually change the date and time depending on when you plan to send it out.

 

Since you’re on the campaign creation page, this is the perfect time to edit or change the sending speed if you want to scale it up or down, tweak out a subject line or change the sending profile if you want to. Once you’re satisfied with everything, simply click “Create Campaign” located at the bottom of the page. The campaign launch or resend the date and time you set it up.

If you have any questions, please reach out to your client success manager for further assistance. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

How to adjust my simultaneous campaign?

Every plan has a designated simultaneous campaign limit.

To request for adjustment, kindly contact your assigned customer success executive.

What’s the most amount of emails I can send a month?

There truly isn’t a limit on the number of emails you can send. If you have a large database of contacts, you can send over 10 million emails a month.

Kindly reach out to your client success manager for large volume pricing and we can build you the perfect solution.

What is the purpose of the campaign triggers?

Campaign Triggers purpose is if you want your contacts to automatically receive your followup email after a certain day that they opened your first email but has not done the activity that you wanted him to do.

Trigger campaign allows you to design such campaign that will launch if they either opened or clicked the first email that you sent. But you have to keep in mind that trigger campaign can only be used once.

How to Add Campaign Triggers: https://help.mailclickconvert.com/faq/how-to-add-campaign-triggers/

How to set Campaign Trigger in the Campaign: https://help.mailclickconvert.com/faq/how-to-set-campaign-trigger-in-the-campaign/

How to Change Sending Speed of a Running Campaign?

To change the sending speed of a running campaign, you will need to pause your campaign first.

To pause a running campaign, please follow the steps below:

There are 2 ways to pause your campaign, first,  go to Email Marketing > Campaigns > Campaign Status > click Pause inline with the campaign you want to pause

Another way to do so is by clicking the checkbox of your campaign/s > click Options > click Pause Selected Campaigns

IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” due to some campaigns that are still on queue that are being processed.

NEXT, you can go ahead and change the sending speed of your campaign while the status is still “Pausing”.

To do so, click the checkbox of your campaign/s > click Options > click Change Speed

It will then display the speed options. Select your preferred speed > click Change Speed button

Lastly, to resume your campaign, you will need to wait until the campaign status displays as “Paused”.

IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” for due to some campaigns that are still on a queue that is being processed.

Once the campaign’s status is “Paused”, click Resume link under it.

How to access the Campaign Report?

To access the Campaign report, follow the steps below:

MCC Account Dashboard > Email Marketing >  Campaigns > Campaign Reports > Click on your desired campaign – this will load up a page containing your campaign details and report

How to Pause a Running Campaign?

To pause a running campaign, please follow the steps below:

There are 2 ways to pause your campaign, first,  go to Email Marketing > Campaigns > Campaign Status > click Pause inline with the campaign you want to pause

Another way to do so is by clicking the checkbox of your campaign/s > click Options > click Pause Selected Campaigns

IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” for due to some campaigns that are still on queue that are being processed.

How to check Email List status for a specific campaign?

To check your Email List status of a specific campaign, please follow the steps below:

MCC Account Dashboard > Email

Marketing > Campaigns > Campaign Reports > Click on your desired campaign > click on the list file (see sample screenshot below)

It will open a page containing all the email list with their corresponding status in the campaign.

You will use the Export button on top of the list. You can minimize the fields you want to export by individually selecting each column item.

 

Spamhaus Blacklisting

Unfortunately, blacklisting sites (especially Spamhaus) are getting more aggressive when it comes to new domains being set up for cold email marketing and they do not list or provide specific reasons why a site will be listed. 

This is based on their website:

  1. Domains must match several criteria in order to be listed.
  2. We will not reveal specific listing criteria in most cases.
  3. DBL listings are constantly reevaluated by our systems, and listings do expire automatically when listing criteria are no longer met.

What we advise our clients to do is to start sending to good quality data, with a consistent sending schedule in order to build up reputation, essentially “training” these ESP’s / listing sites to be more familiar with your sending profiles (domain and IP). This will build up trust and reputation. 

How many emails can we send in a day?

There really is no limit. Our system sends out emails based on campaign send speed. You can adjust how many emails go out per hour.

Initially, we suggest you start sending at slower speeds (120 emails/hour), then you can start scaling up to 500, 1500, 3000, etc., with a 3 days interval.

 

What is the recommended Sending Speed for a campaign?

For your initial campaign, we highly recommend you to set your Sending Speed to Sloth 120 emails per hour.

How to Set Sending Speed in a Campaign: https://help.mailclickconvert.com/faq/how-to-set-sending-speed-in-a-campaign/

How to view running campaign and status?

To view running campaign and status, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Campaign Status

How to Resume a Paused Campaign?

To resume a paused campaign, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Campaign Status > click Resume under Status

How many campaigns can I send at one time?

The number of campaigns that you can send at one time depends on your package size. To see how many broadcasting slots you can send at one time, go to the home page of your email marketing tab and look for the Max Broadcasters under your package size.

You can increase the number of broadcasters one of two ways by either upgrading to a larger account package or contacting your account manager to order an extra broadcasting slot.

How to Setup a Custom From Address?

A custom “from address” allows you to set-up an email address as the reply email address and is visible to the email recipients for the campaign.

To set-up a custom “From Address”, go to the email marketing tab > click on the create campaign link -> and last click on the  Custom From Address link.

On the Custom From Address page. You will see a button called “Add Custom From” click that button and you are taken to “add custom from address” page.

On that page, enter the email address that you want to use as the from email address. You must have access to this email box. We will send a confirmation link.

Once you add a custom “from address” you will shortly receive an email to confirm the addition. You must click the link to confirm.

When confirmed, you will then have the option to use it on the “create campaign” page when creating a campaign.

How to use personalization token in your campaign?

The system supports personalization in both the subject line, from name and the body of the message

The format of personalization is <#columnname#> where column name is the name of the column inside your list lowercase.

Example if you had a list that had columns firstname and lastname inside your message you could enter

Hello <#firstname#> <#lastname#>

Message here

That message will show the user’s firstname and lastname from your list.

Default values in personalization

If your field is empty in your list you can use a prefilled value in that case.

For example, your list contains firstname and some of the entries in your list are empty you can use the default value the <#fieldname|yourvaluehere#> in field to display alternate text

Dear <#firstname|marketing manager#>

If the above example if firstname is empty in the list it would appear as “Dear marketing manager”

This feature works both in the subject line and body of the message.

Personalized Links

We currently support link personalization after the “?” query sign-in URL using the following format [![fieldname]!]

fieldname is the header in your list under view lists when clicking on the list itself. The field is lowercase with no special characters only numbers/letters.

example link http://www.yoursite.com/index.php?firstname=[![firstname]!]&lastname=[![lastname]!]

Note: personalization only works when you are doing a campaign and not in preview mode/or send preview email.

Remote Content – In email campaigns

The remote content feature allows the injection of remote data into your campaign’s messages. It Supports passing personalized fields which would allow you to generate tailored content for each email address. This is extremely powerful and the possibilities are almost endless on what you could do.

 

Remote works in both HTML and text-based messages.

 

Syntax:
{REMOTECONTENT=http://www.yourplugin.com/page.php?parm1=<#field1#>&parm2=<#field2>}

You can pass unlimited fields or any field that is inside your lists.

And you can have multiple remote content blocks inside a single message.

 

Always make sure the start is exactly {REMOTECONTENT= with no spaces and then you have the ending } after you input the URL

 

Notes: remote content campaigns will be a little slower in start-up time since it has to fetch the data/message for each email address.

Sending Speed Options

Sending speed options are as follows:

Note: With Retry Mode, enabled campaigns with the sent counter will make it appear as the emails are being sent faster but in reality. The emails are sent the same speed and the retries are being sent in the background.

Default – is the normal sending speed of your account based on your package size which allows you to reach your quota per month.

Sloth – 2 connections at a time – About 120 an hour
Snail – 3 connections at a time  – About 500 per hour
Very Slow – 10 connections at a time About 3,000 per hour
Slow – 25 connections at a time About 5,000 an hour
Average – 100 connections at a time About 10,000 an hour
Fast – 200 connections at a time About 20,000 an hour
Faster – 300 connections at a time About 40,000 an hour (Not recommend for email delivery)
Fastest – 400 connections at a time. About 50,000 an hour (Not recommend for email delivery)

Using the Permission Pass System

The permission pass system is a confirmation system to gain subscribers from your email lists.  Turns your bulk/purchased lists into an opt-in list to mail using the whitelisted system as well.

To get started in the email marketing tab click “Add Message” then “Create a New Permission Pass”. Once clicked the message editor will appear with a preloaded permission pass message that you can tweak.

The permission pass message needs to be approved by us and any time it is edited requires reapproval.

 

When sending a campaign, use the subject along the lines of “CompanyName – requests your permission”  then select the permission pass message and set-up the normal properties in the create campaign system.

To manage the subscriber form fields and view subscribers visit the email marketing tab and click on the Subscribers link in the sidebar. On the main subscribers’ page lists all your subscribers and the information they submitted.

On this page, there are buttons on the top to manage subscriber fields, export the list to CSV, and export the list as an opt-in list inside the account, and customize subscriber page. The button called  “Customize Subscriber Page” which allows you to design/customize the confirmation link landing page where a user would fill out their information to confirm their subscription.

To control the fields that appear on the landing page, click on the “Subscriber Fields” button under Subscribers on this page allows controlling what fields appear on the landing page, the order, if they are required and the label for that field.

 

Last, on the email marketing home page, there is also the total number of subscribers that you have so far which is a result of the permission pass send.

When sending a permission pass campaign only send a few times on a list you can not over email people to gain subscribers. Instead for each pass remove the emails that went through and then send out again on any soft bounces that did not receive the email the first time.

What does Error: No ReverseDNS mean?

The error: No ReverseDNS in a sending campaign means the selected IP that you used for that campaign does not have a reverse DNS setup.

 

Reverse DNS is set-up by the server provider. To fix this issue contact your server provider to add reverse DNS to the IP address you used for your campaign.

What does Server Down/No Ping mean?

If you encounter this error and the server is provided by us, please enter a support ticket and our support team will look into the issue.

 

If the server is provided by yourself/third party, then first try clicking the “retry” link and see if that helps with the issue.

If not, contact your server provider and ask for a reboot of the server/look into the issue.

What is Retry Queue/Retry Mode?

It is controlled by a setting under System Setting called “Retry Mode” This setting allows you to mark an email address as retry later after a certain number of blocked/timed out hits on that domain. The default is five (5) blocked/timed out attempts before the email is added to the retry queue for that campaign. You can enter a value of zero to disable the retry mode system but that is not recommended.

If the system notices emails going blocked/timeout MCC marks the domain especially B2C email (gmail, yahoo, hotmail, etc) as the retry queue. For instance, if you have a list of all yahoo.com and gmail.com, the first few may go through but if we notice blocks, MCC pauses the domain and mark as sent and put the rest in the retry queue to send behind the scenes. The system attempts to retry every 12-24 hours up to 5 times if it can go through at that time.

The retry mode should help improve reputation since the ISP’s will not be sent excessive emails and help improve the warmup period. The retry mode is automatic and by default try once every 24 hours five times. This process starts when the campaign has been completed.

You can also send them manually if the campaign is completed on the view campaign there will be a send retries link next to retry queue total. Clicking that link will take you to a retry schedule page to let you choose a date/time to resend the retries. After scheduling the retries you will be taken to the Retry Queue Status page. On the Retry Queue Status page, you can monitor the progress of the retries. If you need to access the retry queue page again there is a button from the campaign status page that will take you there.

The retry queue does use up broadcasters as well to send the retries. With the retry mode system campaign speeds will increase since emails are sent to retry pool on failure.

Retry queue sending does not use any sending credits!!

How to Add Campaign Triggers?

To add Campaign Triggers, please follow the steps below:

MCC Account dashboard > Email Marketing > Campaigns > Create Campaign > Click Advance Options > click Campaign Triggers

It will load up the Triggers page > click Add Trigger button

It will open the Add Trigger page > Input all necessary information in the fields > click Add Trigger button

How to set Campaign Trigger in the Campaign: https://help.mailclickconvert.com/faq/how-to-set-campaign-trigger-in-the-campaign/

How to Set Sending Speed in a Campaign?

To set Sending Speed, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > click Create Campaign

It will load up the Create Campaign page > scroll down to Sending speed Settings > click the field to show the selections > select your desired speed > click Create Campaign button

 

How to set Campaign Trigger in the Campaign?

To set Campaign Trigger in the Campaign, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Create Campaign > Scroll Down to the bottom of the page and click Show Advanced Settings button

Scroll down to Triggers > Click on the Select Triggers field to show the Triggers you have created > Select the Trigger of your choice

How to Add Campaign Sequence?

NOTE: Make sure that you have already added your Message and Email List to be used for this Campaign Sequence.

To add a Campaign Sequence, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Sequences > click Add Sequence button

Fill out the Add Sequence page fields > click Add Sequence button

Fill out the Add Sequence Item page fields > click Add Sequence Item button

Tips to Improve Delivery And Open Rates

There are multiple ways to improve your delivery/open rates. There is not just one thing that you can do but there are a variety of factors that may help.


Messages/Campaigns

The first part of doing a suggest campaign is using an effective subject line. We suggest doing multiple tests in chunks to see which subject line is the most effective. For example, if you had a list of 100,000 you can send 50,000 to the first subject line and 50,000 to the next subject line and see which subject line is the most effective.

Another helpful tip is for campaigns is to turn on the “view as webpage” feature. This will help increase open rates since many of the email providers will disable images that stop view tracking by default and instead the user is taken to a webpage that contains the whole message with the images loaded.

Keep your message clear and simple. Avoid all caps in message and subject line. Avoid keywords that might trigger spam filters. We have a built spam-check system based on spam assassin that we suggest to run against your message and subject line before sending out your campaign.

Be careful about how many times you mail a user. The more often you mail the same recipient that might unsubscribe or worse report the message as spam.

Lists

Check your list quality. If you have a lot of addresses that do not exist or server not found that may indicate a poor/old list. The quicker you can remove the inactive addresses the better your delivery will be over time.

IP’s

If you have multiple IP addresses we suggest to rotate them by mailing using one IP address one week then the next week use a different IP address which allows the first IP to cool down for a while.

Domains

We suggest changing out a domain every couple of months if you are a high volume mailer to help improve delivery rates.


Other Tips

Some tips that we have to improve the results/delivery.

Setting under “create campaign advanced settings”:

Domain Delivery Groups – Limits the number of connections to popular isp’s and is the known/best practices for sending to those isp’s

Sending speed if time is not a factor send as slow as possible on new IP’s/new data. Check the FAQ for details on sending speeds. Generally, the slower you send the better the delivery you can spread it out across multiple IP addresses. Over time once your reputation is built up you can increase the speed as well.

DKIM – turn on DKIM if you are sending to consumer emails such as yahoo.com,gmail.com,comcast.net those providers look for DKIM and will give your mail a better rating.

General tips. Run your message against the spam check score system and try to fix any issues that are discovered.
Turn on reputation monitoring for your IP’s and domains. It can be found under IP addresses and domains in the sidebar. This will auto scan the IP’s and domains every so often and check against over 100+ blacklists and for the IP addresses get the sender score for the IP.

If you are using purchased lists or data that has not been clean. Dedicate an IP address or server to just cleaning the data and after sending through a couple of times move that data to your account.

Setup feedback loops for the major isp’s we have quick links that can be used to set them up. This will reduce your complaint rate from them and help improve your reputation.

There is also an option to include the “list unsubscribe” header under system settings which will make it easier for people to unsubscribe instead of reporting to spam and levels protect reputation.

Support Hours

Phone Support Packages

We have main channels of support which are Support Ticket and Email.

If you wish to purchase phone support, please see available packages below:

  1. Option 1 – Basic
    Price: $99/monthly
    Details: Scheduled phone call with your client success manager – Monday to Friday 8 AM to 5 PM CST
    Inclusion / limitation: 3 hours phone time per month (consumable).
    NOTE: Does not stack/carry over to the next month
  2. Option 2 – Advanced
    Price: $179/monthly
    Details: Scheduled phone call with your client success manager – Monday to Friday 8 AM to 5 PM CST
    Inclusion / limitation: 6 hours phone time per month (consumable).
    NOTE: Does not stack/carry over to the next month

Please contact your client success manager if you decide to purchase a phone support package.

Support Hours

9 am to 5pm CST weekdays* support is available using our online support ticket system.

*As long as the weekday does not fall on a United States holiday.

Existing Customer Questions

What is a Campaign Sequence?

A  Campaign Sequence is a series of emails to be sent automatically to a specific email list on a schedule of your choosing.

How to Add Campaign Sequence: https://help.mailclickconvert.com/faq/how-to-add-campaign-sequence/.

What is a Recurring Campaign?

A Recurring Campaign is a campaign that is scheduled to run at regular, specified intervals. It is automated to run itself so that you do not have to create new campaigns all the time.

How to enable Recurring Campaigns option in a New Campaign: https://help.mailclickconvert.com/faq/how-to-enable-recurring-campaigns-option-in-a-new-campaign/

What is FBL or Feedback loop reports?

Feedback loop (FBL) is the mechanism by which Internet service providers (ISPs) report spam complaints (when a subscriber hits the spam or junk button in their inbox) to senders.

How to enable Recurring Campaigns option in a New Campaign?

To enable Recurring Campaigns option in a New Campaign, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > click Create Campaign

It will load up the Create Campaign page > Fill out all the necessary information in the page > scroll down to Recurring Campaigns > click Show Settings button

Set YES in the Enable Recurring Campaign setting > Choose your desired Repeat every and Repeat times fields from the dropdown options > click Create Campaign button

What purpose is the domain/s for?

Domains are to be used for setting up your sending profile.

Each sending profile is composed of 1 Domain and 1 Dedicated IP.

 

What purpose is the dedicated IPs for?

Dedicated IP is to be used for setting up your sending profile.

Each sending profile is composed of 1 Domain and 1 Dedicated IP

What is a sending profile?

A sending profile is used for sending out your campaigns.

Each sending profile is composed of 1 domain and 1 dedicated IP.

How to adjust my simultaneous campaign?

Every plan has a designated simultaneous campaign limit.

To request for adjustment, kindly contact your assigned customer success executive.

How to Reset MCC Account Passwords?

To reset MCC Account Password, please follow the steps below:

STEP 1: Go to MCC login page – https://login.mailclickconvert.com/

Click Forgot password

STEP 2: Enter your username and click Send Reset Password button

STEP 3: Check your email for the Forgot Password Request.

Click on the reset password link provided in the email.

STEP 4: Take note of the Reset Code which found at the end of your password reset link provided. The codes are the texts after “reset&code=”

Step 5: Input the details for your password reset and click Reset Password button

You will then see this success message.

You can now go to the login page and log in using your new password.

 

 

Do I get any commissions for any referral signups?

MailClickConvert (MCC) would like to offer a lucrative partnership opportunity to select Data providers that includes strong revenue share incentives.

Please check the details below:

MCC Partnership Program

Where can I find my Referral Link?

To get your referral link, follow the steps below:

STEP 1: Login to your MCC Account

STEP 2: In your dashboard, go to Account > Referrals

STEP 3: Copy your designated referral Link

Ways to share your Referral Link:

  • Send to friends that need marketing for their products/services.
  • Add to your website/blog/facebook/twitter/linkedin
  • Pitch to local businesses that need email marketing we also have a reseller program as well which can allow you to earn more. Contact your account manager for details on that.

What is the purpose of the campaign triggers?

Campaign Triggers purpose is if you want your contacts to automatically receive your followup email after a certain day that they opened your first email but has not done the activity that you wanted him to do.

Trigger campaign allows you to design such campaign that will launch if they either opened or clicked the first email that you sent. But you have to keep in mind that trigger campaign can only be used once.

How to Add Campaign Triggers: https://help.mailclickconvert.com/faq/how-to-add-campaign-triggers/

How to set Campaign Trigger in the Campaign: https://help.mailclickconvert.com/faq/how-to-set-campaign-trigger-in-the-campaign/

How to Change Sending Speed of a Running Campaign?

To change the sending speed of a running campaign, you will need to pause your campaign first.

To pause a running campaign, please follow the steps below:

There are 2 ways to pause your campaign, first,  go to Email Marketing > Campaigns > Campaign Status > click Pause inline with the campaign you want to pause

Another way to do so is by clicking the checkbox of your campaign/s > click Options > click Pause Selected Campaigns

IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” due to some campaigns that are still on queue that are being processed.

NEXT, you can go ahead and change the sending speed of your campaign while the status is still “Pausing”.

To do so, click the checkbox of your campaign/s > click Options > click Change Speed

It will then display the speed options. Select your preferred speed > click Change Speed button

Lastly, to resume your campaign, you will need to wait until the campaign status displays as “Paused”.

IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” for due to some campaigns that are still on a queue that is being processed.

Once the campaign’s status is “Paused”, click Resume link under it.

How to access the Campaign Report?

To access the Campaign report, follow the steps below:

MCC Account Dashboard > Email Marketing >  Campaigns > Campaign Reports > Click on your desired campaign – this will load up a page containing your campaign details and report

How to Pause a Running Campaign?

To pause a running campaign, please follow the steps below:

There are 2 ways to pause your campaign, first,  go to Email Marketing > Campaigns > Campaign Status > click Pause inline with the campaign you want to pause

Another way to do so is by clicking the checkbox of your campaign/s > click Options > click Pause Selected Campaigns

IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” for due to some campaigns that are still on queue that are being processed.

How to check Email List status for a specific campaign?

To check your Email List status of a specific campaign, please follow the steps below:

MCC Account Dashboard > Email

Marketing > Campaigns > Campaign Reports > Click on your desired campaign > click on the list file (see sample screenshot below)

It will open a page containing all the email list with their corresponding status in the campaign.

You will use the Export button on top of the list. You can minimize the fields you want to export by individually selecting each column item.

 

How to conduct a Message Spam Check?

To conduct a Message Spam Check, please follow the steps below:

MCC Account Dashboard > Email Marketing > Messages > View Messages > Select your desired message > click on Check Message Score > Input your message Subject >  click Check Message Score button

For fixing detected items, unfortunately, there is no available Spam Assassin rule set information and solutions out there that we can use. As of the moment, these are the only information I can provide regarding our message score feature.

Our message check system is based on Spam Assassin which is only used by a few email systems. These message check features are not the same antispam filters that major ISPs use such as AOL, YAHOO, GMAIL, HOTMAIL, etc.

SpamAssassin is an open-source, content-matching spam filter from the Apache Software Foundation. SpamAssassin uses several different filtering techniques to catch spam, including DNS blocklists, text analysis, Bayesian filtering, and collaborative filtering databases.It uses a scoring system and plug-ins to analyze your email header and the email body copy. The filter then produces a header that outlines your SpamAssassin score and how your email performed against its various checks. Spam Assassin will provide you with a breakdown of the score. The more items in the message that trigger the Spam Assassin rule set, the higher the spam score will be.

Generally, your email should have a score of 5.0 or lower to be considered passing.

Where to find my total emails sent out?

To find your total emails sent out, please follow the steps below:

MCC Account Dashboard > Email Marketing > Dashboard > Scroll down to Account Information > Check the total numbers under Emails sent this period

How to update Message Footer/Whois?

To update Message Footer/Whois, please follow the steps below:

MCC Account Dashboard > Email Marketing > Settings > Footer/Whois > CAN SPAM and Whois Information > Click on your desired Information to update > Update the information needed > Click Edit Whois button

What is the recommended Sending Speed for a campaign?

For your initial campaign, we highly recommend you to set your Sending Speed to Sloth 120 emails per hour.

How to Set Sending Speed in a Campaign: https://help.mailclickconvert.com/faq/how-to-set-sending-speed-in-a-campaign/

How to access my Premium Drag and Drop Editor?

Below is the Premium Drag and Drop Editor Demo video:

To access your premium drag and drop editor, please follow the steps below:

MCC Account Dashboard > Email Marketing > Messages > Create A Message > Premium Drag and Drop Editor > Choose the Template you want to use

 

Why do I need more than 1 Domain Name?

For each IP address or a group IP’s should be tied to a domain name. Also if you sending for a different product or service you should have a different domain name.

We highly recommend adding up more domains and IPs in your account so just in any case your domain gets blacklisted, you will have extra domain/s to use for your campaign/s.

Is MailClickConvert Can-Spam Compliant?

Yes, we are 100% compliant with the Can-Spam Act of 2003 and all State level electronic mass email transaction laws. With MailClickConvert, you can send outbound email worry-free!

What is your Cancellation Policy?

All our plans are month to month so you can cancel at any time. Please note that we do not provide prorated refunds, meaning we are not able to offer a refund for the current month of service.

How to view running campaign and status?

To view running campaign and status, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Campaign Status

How to manually edit Email Address information in your Email List?

To manually edit Email Address information in your Email List, please follow the steps below:

MCC Account Dashboard > Email Marketing > Contact Lists > View Lists > Click your desired Email List

Click your desired email address to edit from your email list > It will redirect you to an Edit Entry page > Input or change the details you need to update

How to manually add email/s in my email list?

To manually add email/s in your existing email list, please follow the steps below:

MCC Account dashboard > Email Marketing > Contact Lists > View Lists > Click your desired Email List

Click Add Email button > An email field will display > Input the Email Address > Click Add Email

 

How to Merge Email Lists?

To merge email lists, please follow the steps below:

MCC Account Dashboard > Email Marketing > Contact Lists > View Lists > check the checkbox of the email lists you want to merge > click List Options > click Merge selected Lists

Then a List Title field will then display just below the List Options section > input the Email List you preferred for your file > click Merge Selected button

 

How to Add Campaign Triggers?

To add Campaign Triggers, please follow the steps below:

MCC Account dashboard > Email Marketing > Campaigns > Create Campaign > Click Advance Options > click Campaign Triggers

It will load up the Triggers page > click Add Trigger button

It will open the Add Trigger page > Input all necessary information in the fields > click Add Trigger button

How to set Campaign Trigger in the Campaign: https://help.mailclickconvert.com/faq/how-to-set-campaign-trigger-in-the-campaign/

Is there a limit in uploading images or documents in MCC?

There is no limit in uploading images or documents in MCC. However, the system only accepts .htm, .html files and I highly suggest that you create the message using the online editor.

But, if you need to, you can convert your Word message into a format that the system can read. To convert the message, open up Microsoft Word, and load your message. Next, go to file save and save the file as Web Page Filtered.

Now, use your newly saved message to upload into our system and you’re ready to go.

How to insert an image in the Message: https://help.mailclickconvert.com/faq/how-to-insert-an-image-in-the-message/

How to Upload a Document: https://help.mailclickconvert.com/faq/how-to-upload-a-document/

How to Set Sending Speed in a Campaign?

To set Sending Speed, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > click Create Campaign

It will load up the Create Campaign page > scroll down to Sending speed Settings > click the field to show the selections > select your desired speed > click Create Campaign button

 

How can I create a template for my email message?

For message templates, you can avail our Premium Drag and Drop Editor. You can directly purchase in your MCC account, just go to Account >  Order Service > find Premium Message Editor – Drag and Drop $19 each month and click YES on the option inline with it > scroll down and click Order Service. Or you can also directly contact your client success manager so we can manually process and charge the item for you.

We also offer a Custom Message Design/Templating at a minimum of $100/template depending on complexity. Just contact us for more details.

How to set Campaign Trigger in the Campaign?

To set Campaign Trigger in the Campaign, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Create Campaign > Scroll Down to the bottom of the page and click Show Advanced Settings button

Scroll down to Triggers > Click on the Select Triggers field to show the Triggers you have created > Select the Trigger of your choice

How to Add Campaign Sequence?

NOTE: Make sure that you have already added your Message and Email List to be used for this Campaign Sequence.

To add a Campaign Sequence, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Sequences > click Add Sequence button

Fill out the Add Sequence page fields > click Add Sequence button

Fill out the Add Sequence Item page fields > click Add Sequence Item button

General Questions

How to Request for Account Cancellation

If you wish to cancel your account, kindly reach out to your client success manager and submit your cancellation request.

If possible, kindly provide your reason for the cancellation so we can provide assistance on your concern/s.

You can also request for account freeze instead of canceling with an account hold fee of $25/month if in case you wanted to resume sending after a few months and decide to use the service, you can reactivate without paying the setup fee.

Can I add a Manager or User to my MCC Account?

Yes, you can add user/s in your MCC Account.

To add an additional user in your account, follow the steps below:

STEP 1: Login to your MCC Account

STEP 2: Under Account > click on Manage Users

STEP 3: Click Add User button

STEP 4: Fill out all the user information and click Add User button

How to Reset MCC Account Passwords?

To reset MCC Account Password, please follow the steps below:

STEP 1: Go to MCC login page – https://login.mailclickconvert.com/

Click Forgot password

STEP 2: Enter your username and click Send Reset Password button

STEP 3: Check your email for the Forgot Password Request.

Click on the reset password link provided in the email.

STEP 4: Take note of the Reset Code which found at the end of your password reset link provided. The codes are the texts after “reset&code=”

Step 5: Input the details for your password reset and click Reset Password button

You will then see this success message.

You can now go to the login page and log in using your new password.

 

 

Do I get any commissions for any referral signups?

MailClickConvert (MCC) would like to offer a lucrative partnership opportunity to select Data providers that includes strong revenue share incentives.

Please check the details below:

MCC Partnership Program

Where can I find my Referral Link?

To get your referral link, follow the steps below:

STEP 1: Login to your MCC Account

STEP 2: In your dashboard, go to Account > Referrals

STEP 3: Copy your designated referral Link

Ways to share your Referral Link:

  • Send to friends that need marketing for their products/services.
  • Add to your website/blog/facebook/twitter/linkedin
  • Pitch to local businesses that need email marketing we also have a reseller program as well which can allow you to earn more. Contact your account manager for details on that.

Is MailClickConvert Can-Spam Compliant?

Yes, we are 100% compliant with the Can-Spam Act of 2003 and all State level electronic mass email transaction laws. With MailClickConvert, you can send outbound email worry-free!

What is your Cancellation Policy?

All our plans are month to month so you can cancel at any time. Please note that we do not provide prorated refunds, meaning we are not able to offer a refund for the current month of service.

Phone Support Packages

We have main channels of support which are Support Ticket and Email.

If you wish to purchase phone support, please see available packages below:

  1. Option 1 – Basic
    Price: $99/monthly
    Details: Scheduled phone call with your client success manager – Monday to Friday 8 AM to 5 PM CST
    Inclusion / limitation: 3 hours phone time per month (consumable).
    NOTE: Does not stack/carry over to the next month
  2. Option 2 – Advanced
    Price: $179/monthly
    Details: Scheduled phone call with your client success manager – Monday to Friday 8 AM to 5 PM CST
    Inclusion / limitation: 6 hours phone time per month (consumable).
    NOTE: Does not stack/carry over to the next month

Please contact your client success manager if you decide to purchase a phone support package.

Support Hours

9 am to 5pm CST weekdays* support is available using our online support ticket system.

*As long as the weekday does not fall on a United States holiday.

Contact Lists

How to Upload Unsubscribe Emails?

An unsubscribe list is a list of email addresses that of all users who opted out of your email campaigns.

Having an unsubscribe list helps make sure you’re not sending your campaign to those who do not want to receive any campaigns from you.

To upload unsubscribe emails, go to Email Marketing > Contact Lists > Unsubscribe List > click add email or click Bulk Unsubscribe Email

Built in Data Scrub vs. Paid Email Verification

Our system has a built-in data scrub and we are basing it with the system’s historical data that consist of spam traps, frequent complainers, bad addresses but NOT unsubscribers.

On the other hand, we also have our Email Verification Tool which is available for upgrade. The email verification tool runs a comprehensive verification by pinging each email (almost like emailing) in your list to check if it’s a valid email. The process removes bounces, blocks, unsubscribe, and inactive contacts from your email list. The email verification tool runs a comprehensive verification by pinging each email (almost like emailing) in your list to check if it’s a valid email.

If you wish to purchase email verification credits, kindly reach out to your client success manager for more details. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

Strategies for Blocked and Timed out list Status

In some cases, you may experience getting some blocked and timed out status in your campaign email list. This may depend on one factor which is your domain or IP reputation.

It is recommended to generate blocked and timed out list and resend your campaign to these lists using a different sending profile.

Here’s how to generate blocked and timed out lists: https://help.mailclickconvert.com/faq/how-to-generate-blocked-and-timed-out-list/

How to Generate Blocked and Timed Out List?

To generate/export blocked and timed out lists,  just go to Email Marketing > Contact Lists > View List > check the email list of your choice > click Export Options > click Create Timed Out List or Create Pending/Blocked List

How to Add and Upload Email List?

Watch the video tutorial below on how to add Email List.

 

The first step in sending your email is to add an email list to your account. Click on the ‘Add List’ link on the left-hand side under the ’email marketing’ tab.

 

First of all, there are two types of list; a normal list and a suppression list. A normal list contains emails that you want to send, While a suppression list is a list of emails that you do not want to send to.

Normally, a suppression list either comes from an advertiser saying not to mail to these emails on the list. In that case you use the ‘create/upload suppression list’ features.

We have two ways to add a list. The first way is to enter them manually in our small list form, which is for a couple of emails or less than one hundred if you are copying and pasting. The other option is to upload a list. This is used for large or existing lists that you already have. The upload system supports either .csv or .txt files that are under 70mb total in size, and in ASCII format.

The main requirement for uploaded lists is that they must have a column header if you have more than one column and have one column called “email” in order for our system to pickup the email column in the list.

After you either enter the list manually or upload the list, the system will then process list. This may take a couple minutes depending on the size of list. What happens during processing is the system imports the list for use and checks against our suppression system for known bad email address or abuse addresses.

Once the list is imported you are ready for the next step; create a message.

How to check Email List status for a specific campaign?

To check your Email List status of a specific campaign, please follow the steps below:

MCC Account Dashboard > Email

Marketing > Campaigns > Campaign Reports > Click on your desired campaign > click on the list file (see sample screenshot below)

It will open a page containing all the email list with their corresponding status in the campaign.

You will use the Export button on top of the list. You can minimize the fields you want to export by individually selecting each column item.

 

How to manually edit Email Address information in your Email List?

To manually edit Email Address information in your Email List, please follow the steps below:

MCC Account Dashboard > Email Marketing > Contact Lists > View Lists > Click your desired Email List

Click your desired email address to edit from your email list > It will redirect you to an Edit Entry page > Input or change the details you need to update

How to manually add email/s in my email list?

To manually add email/s in your existing email list, please follow the steps below:

MCC Account dashboard > Email Marketing > Contact Lists > View Lists > Click your desired Email List

Click Add Email button > An email field will display > Input the Email Address > Click Add Email

 

Alphabetically Arranged Email List

We do not have that feature on the system. What you can do is you can export to excel and sort it. We generally don’t recommend it though as it does not look good when sending emails that way in order. It could more likely get blocked since it looks like a dictionary attack on the mail server.

How to Merge Email Lists?

To merge email lists, please follow the steps below:

MCC Account Dashboard > Email Marketing > Contact Lists > View Lists > check the checkbox of the email lists you want to merge > click List Options > click Merge selected Lists

Then a List Title field will then display just below the List Options section > input the Email List you preferred for your file > click Merge Selected button

 

How to download delivered, bad email, timed out, blocked, and other emails lists

To download delivered, bad email, timed out,  blocked, and other email lists, please follow the steps below:

Go to Email Marketing > Contact Lists > View Lists > click the email list of your choice > click Filtered By button > select the Status of your choice (Delivered for example)

 

This will display and filter all email list with Delivered status > click Export button – the file will then be downloaded in your device

How to Generate Openers, Clickers and Non-Openers List

To generate/export openers, clickers, and non-openers lists, just go to Email Marketing > Contact Lists > View List > check the email list of your choice > click Export Options > click Create Opener or Clicker or NOT Opener List

 

How to Export Soft and Hard Bounces as well as Other Email List Status

To export soft/hard bounces and other email status, just go to Email Marketing > Contact Lists > click your preferred email list > click FilterBy button > select the type of list status you want to export > once the list has been filtered, click Export Button > check Export all Columns > click Export List button – it will then let you save the file in your computer.

What format does my list have to be in?

Our system currently accepts either .csv (comma seperated values) files,.txt, .xls, .xls and zip files containing (.txt, .csv, .xls, .xlsx) files up to 50mb.

The format the list needs to be in is one email per line. Or if you have multiple columns there has to be a column called “email in order” for our system to pick it up.

What do these columns mean clickts, viewts, clickip, viewip inside a list?

These columns are tracking columns that are used for email marketing campaigns.

clickts – is the date/time that someone clicked a link

clickip – is the IP address of the person that clicked the link

viewts – is the date/time that someone viewed the message

viewip – is the IP address of the person that viewed the message.

 

These columns are overwritten anytime a list is used in a campaign and stores the last time a user viewed a message or clicked a link.

Understanding List Email Status Codes

Below is a list of status codes that your list can contain:

Pending – emails that have not been sent yet.
Delivered – valid email addresses that were accepted by the mail server without any issues.
Timed Out – this occurs when the mail server does not respond with a certain time period.  It varies between five seconds and thirty seconds based on your package size.  The system automatically retries timed out addresses a couple of times to be sure.
Blocked – the mail server rejected the email message. It could be based on other factors including IP reputation, subject/message content, sending too often to that address and more.
Mailbox Full – the mail server reported that the user’s quota was full and could not accept the email message.
Unknown – the mail server responded with a code that did not fit with any of the groups above.
CatchAll – catch-all email account is an address that is specified to receive all messages that are addressed to an incorrect email address for a domain  Can be risky to mail to.

Server Not Found/Bad DNS/MX – the system was not able to connect to the mail server for that domain for the email address.
Address does not exist/Bad Address – the mail server responded with a code that indicates the email address is no longer valid.
Bad Domain – the domain does not exist at all.
Bad Syntax – the email address is not formatted correctly.

Settings Rejected – emails rejected on list import based on the list import settings for the account. Found Under Email Marketing -> System Settings -> List Import Settings
Optout – the user has unsubscribed from your mailings

Parking Page/Site – Domains with no content/parked at a domain parking site.
Suppressed Role – these emails match a pattern that we disallow mailing to such as [email protected] [email protected]
Suppressed Domain – are emails that are on our global domain suppression system and can not be mailed to
Suppressed User – are emails that are on our global user suppression system and can not be mailed to.
Suppressed Local Bounce – is a local bounce from your account from one of your lists that you had run a campaign to and the address came back as invalid.
Suppressed Bounce/Suppressed Global Bounce – is an invalid email address that is automatically detected and is based on other accounts in our system that have mailed to an address that was marked as invalid.
Suppressed Spam Bots – Spam email accounts from stopforumspam

Active Emails – consist of emails with the status of PendingDeliveredTimed OutBlockedMailbox Full and unknown. These are all considered valid emails and the system will automatically mail to them each time.
Hard Bounces Emails – consists of emails with the following status codes Server not FoundAddress does not existBad Syntax. The system will never send to emails with an inactive status code.
Suppressed emails – consists of emails with the following status codes Optout, Suppressed Role, Suppressed Domain, and Suppressed User

Email Marketing

What is a Campaign Sequence?

A  Campaign Sequence is a series of emails to be sent automatically to a specific email list on a schedule of your choosing.

How to Add Campaign Sequence: https://help.mailclickconvert.com/faq/how-to-add-campaign-sequence/.

What is a Recurring Campaign?

A Recurring Campaign is a campaign that is scheduled to run at regular, specified intervals. It is automated to run itself so that you do not have to create new campaigns all the time.

How to enable Recurring Campaigns option in a New Campaign: https://help.mailclickconvert.com/faq/how-to-enable-recurring-campaigns-option-in-a-new-campaign/

What is FBL or Feedback loop reports?

Feedback loop (FBL) is the mechanism by which Internet service providers (ISPs) report spam complaints (when a subscriber hits the spam or junk button in their inbox) to senders.

How to enable Recurring Campaigns option in a New Campaign?

To enable Recurring Campaigns option in a New Campaign, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > click Create Campaign

It will load up the Create Campaign page > Fill out all the necessary information in the page > scroll down to Recurring Campaigns > click Show Settings button

Set YES in the Enable Recurring Campaign setting > Choose your desired Repeat every and Repeat times fields from the dropdown options > click Create Campaign button

How to resend a campaign to Not Delivered Lists

To resend a campaign to Not Delivered Lists, just go to Email Marketing >  Campaigns > Campaign Reports > select one (1) campaign you want to resend > click Options > click Copy/Resend Campaign

 

Set your Campaign Start Date > scroll down to Show Advanced Settings button found at the bottom of the page

 

Under the List Sending Behavior, select Send to Not Delivered Only > click Create Campaign

Parking your own Domain using Namesilo

Creating Nameservers at Namesilo.com

Step 1.  Login into NameSilo then click “Manage My Domains”.

Step 2: In the “Manage My Domains” page click on the domain name you want to setup to access to “Domain Console” page.

Step 3: In the “Domain Console” page click on “View/Manage Registered NameServers”

Step 4: In the “View/Manage Registered NameServers” page click “Register New Nameserver”

Step 5: In the Host text box type “ns1” without the quotes. Then enter the IP address you want to use in the text box for Host IP 1

Step 6: Repeat the same process for ns2. Click “Register New Nameserver” once again.

In the Host text box type “ns2” without the quotes. Then enter the IP address you want to use in the text box for Host IP 1.

We only require two nameservers and they can both have the same IP.

Step 7: Next go back to your domain name’s management page.

Step 8: Click on “Change” next to NameServers.

Step 9: Enter ns1.mydomain.com and ns2.mydomain.com replace mydomain.com with your domain name and click submit.

Step 10: Your domain is now ready. Just let us know in a support ticket what domains you want setup and how you want the IP’s setup as well

How to Upload Unsubscribe Emails?

An unsubscribe list is a list of email addresses that of all users who opted out of your email campaigns.

Having an unsubscribe list helps make sure you’re not sending your campaign to those who do not want to receive any campaigns from you.

To upload unsubscribe emails, go to Email Marketing > Contact Lists > Unsubscribe List > click add email or click Bulk Unsubscribe Email

Maximum Simultaneous Campaign

A simultaneous campaign refers to the number of campaigns that are running/sending at the same time. The maximum limit is based on ACTIVELY RUNNING CAMPAIGNS.

The maximum simultaneous campaign for an account will be based on the account plan.

For adjustment requests, kindly reach out to your client success manager. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

Campaign Errors

For any campaign errors you may encounter, please reach out to your client success manager to fix the campaign error/s for you. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

Domain WhoIs Privacy

Domain WhoIs Privacy is disabled in the system by default.

For a request to enable Domain WhoIs Privacy, kindly reach out to your client success manager. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

SPF, DKIM, DMARC

SPF and DKIM are already automatically setup in the system.

As for the DMARC setting, kindly reach out to your client success manager for an activation request. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

Built in Data Scrub vs. Paid Email Verification

Our system has a built-in data scrub and we are basing it with the system’s historical data that consist of spam traps, frequent complainers, bad addresses but NOT unsubscribers.

On the other hand, we also have our Email Verification Tool which is available for upgrade. The email verification tool runs a comprehensive verification by pinging each email (almost like emailing) in your list to check if it’s a valid email. The process removes bounces, blocks, unsubscribe, and inactive contacts from your email list. The email verification tool runs a comprehensive verification by pinging each email (almost like emailing) in your list to check if it’s a valid email.

If you wish to purchase email verification credits, kindly reach out to your client success manager for more details. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

How to check Domain and IP Reputation?

Email service providers treat domains differently based on their reputation. This “score” can be based on many things, such as the age of the domain name, how well the sending account has been set up, deliverability, engagement data from users receiving email from it, and – often to a higher degree – previous listings of domain names and IP addresses on anti-spam services such as SpamHaus.

You can use MXToolbox to check your domain and IP reputation against many popular block lists.

If any of your domains is blacklisted, we highly recommend letting it rest for a couple of days and wait until it’s delisted. You can use your other sending profiles for your campaign while you rest your blacklisted domain/s.

If any of your IP is blacklisted, contact your CSE and request for IP replacement in your sending profile if you still have good IPs available to be used.

If you wish to add extra domains/IPs, feel free to contact your CSE. Each domain is $15/year and each IP is $15/month.

Strategies for Blocked and Timed out list Status

In some cases, you may experience getting some blocked and timed out status in your campaign email list. This may depend on one factor which is your domain or IP reputation.

It is recommended to generate blocked and timed out list and resend your campaign to these lists using a different sending profile.

Here’s how to generate blocked and timed out lists: https://help.mailclickconvert.com/faq/how-to-generate-blocked-and-timed-out-list/

Message Score Errors

Our message check system is based on Spam Assassin which is only used by a few email systems. These message check features are not the same antispam filters that major ISPs use such as AOL, YAHOO, GMAIL, HOTMAIL, etc.

SpamAssassin is an open-source, content-matching spam filter from the Apache Software Foundation. SpamAssassin uses several different filtering techniques to catch spam, including DNS blocklists, text analysis, Bayesian filtering, and collaborative filtering databases.

It uses a scoring system and plug-ins to analyze your email header and the email body copy. The filter then produces a header that outlines your SpamAssassin score and how your email performed against its various checks.

SpamAssassin will provide you with a breakdown of the score. The more items in the message that trigger the SpamAssassin ruleset, the higher the spam score will be.

Unfortunately, there is no available SpamAssassin ruleset information and solutions out there that we can use to fix the errors identified by their system.

Generally, your email should have a score of 5.0 or lower to be considered passing.

Domain and IP Blacklisting Issue

There really is no getting past blacklisting. Blacklisting is normal since what we are doing is cold (unsolicited) emails. This is the nature of cold email marketing and why majority of email marketing companies out there will not allow you to send out to a cold list with volume. They will shut your account down since they use THEIR domains or yours to send out emails. The reason why we allow clients to send out cold emails with volume is because we use proxy domains for your campaigns. Meaning in the scenario that you’re blacklisted (which will and has already happened) what is getting blacklisted is the proxy domain we have setup, not your actual domain. This is the strength of MCC. We provide a safe place (a layer of protection) for our clients to run cold email marketing without the fear of getting their actual domains blacklisted or getting their accounts shutdown. It’s like a sandbox to try different things without worrying about domain reputations, blacklisting etc.

Since your sending profile is blacklisted, what we normally suggest my clients to do is just pause sending for a couple of days. Give the domain/IP time to delist themselves. You’re not sending anything “malicious” so these types of blacklistings from SpamHausBarracuda, etc are mostly temporary and usually clear/delist after a couple of days.

Best Practices

Message/Message score: Getting blacklisted will happen but you have to understand why you’re listed or why are your emails not being accepted by ESP’s so you know what you need to work on to “improve” your campaigns. Are there spam trigger words in your email that are being caught by the filters? Do you know your message score? You can check the score of your message by navigating to the email marketing tab -> messages -> view messages -> select your message -> check score. You will have to input your subject line then click on check message score. What you’re aiming for here is a score of 0. Or try to drop it to as low as it can go. The checker will let you know if your message has any spam words that are being caught. If it does you will have to re-word or remove them.

List: If your list is mainly B2C (Gmail, Yahoo, AOL) then unfortunately, it’s going to be very difficult to send to. B2C type of emails have extremely strict filters that will block any “un-recognized” or unsolicited emails coming in especially in bulk. I think for Gmail you can only send up to 10 or 20 cold emails PER DAY. After that GMail will block your sending profile hence B2C types of lists do not perform well with bulk cold email marketing.

Sending schedule: Since this is cold email marketing, you have to be very consistent in the times you send out your campaign. Sending out randomly or whenever you feel like it is “spammy behavior”. ESP’s like to see consistency so if you’re not sending out with a regular pattern we suggest you do. This is the main way you will build domain reputation, increasing the chances of your email being accepted by ESP’s. Majority of the clients we work with have strict sending schedules like Mon to Fri 8 AM to 5 PM only.

Inbox Placement or Deliverability + Ways to Improve Deliverability

Inbox placement is not something we can guarantee or track because there are so many variables to consider and one being that the domains you’re using are fairly new with no send history – meaning your domain/IP reputation is neutral. To build up your reputation, you will need to start sending out.

ESP’s do not recognize or “trust” the sending profile (domain and IP) since it does not have any send data and building up reputation of a domain will take time.

What we suggest to my clients is to start sending out at a slow speed and have a really strict send schedule.

Generally speaking, the deliverability rate depends on multiple factors. ESP’s like to see consistency and this builds up the reputation, increasing the chances of the email landing into the inbox. Also make sure that the lists you’re sending to are clean (sending to invalid/bad emails will greatly affect domain reputation).

Unfortunately, this is the nature of cold email marketing and there is no easy way or “quick fix” for this.

Below are some ways to Improve Deliverability:

1. Make sure the email message and subject line have no spam trigger words. Utilize tools in our system (Spam Assassin) or 3rd party tools like Mail-tester to test out how ESP’s treat their content. Email message and subject line must have a good score.

2. Deliverability will greatly depend on their email list quality so make sure the list being used has been scrubbed.

3. Have a regular sending schedule for the campaigns – do not send out at random days/times (whenever you feel like it). I would suggest sending it during office hours – M-F 8 AM to 5 PM

4. Start sending so that the servers will get familiar with the domain that you are using. The domains that you are using are fairly new with no or very low sending history or your domain/IP reputation is neutral.

5. You can tokenize the subject line, so if you include a token something like <#firstname#>, what the system will do is it will pre-populate all the first name within the subject line. It helps a lot with open rates. https://help.mailclickconvert.com/faq/how-to-use-personalization-in-your-campaign/

IMPORTANT NOTE: We do not guarantee inbox placement, deliverability or any results as there are just so many variables to consider. In fact, no company can guarantee inbox placement.

How to conduct a Campaign Test Run?

For the campaign test run, there are 2 options.

 

1. Preview Test
This will allow you to send a preview email of any of your messages.

To do so, go to Email Marketing > Messages > View Messages > click the message you want to test > scroll down to Send Preview Email > input your email address > click Send Preview Email button

IMPORTANT NOTE: Please do not use the advanced settings for now since it’s still experiencing some bugs and our tech team is still working on it.


2. Regular Test Campaign
You need to create and upload an email list containing just your test email/s. This will be the email list you will select when sending out your test campaign.


IMPORTANT NOTE:
 Please treat your test runs as a regular campaign. You need to only send a campaign message just once for each email list to avoid your sending profile from getting flagged. Sending the same message to the same email list more than once will result in getting blacklisted. If you want to conduct another test run, kindly use a different sending profile if you are using the same message. If you want to use the same sending profile, please use a different message.

How to Copy or Resend a Campaign?

If you have sent out a campaign and you want to resend it, you do not need to create a new one from scratch and input all the settings again.

Using our copy/resend campaign option is an easy way to copy an entire campaign saving you time to set up other settings you want to reuse for your next campaign especially the sending schedule.

There are three (3) ways to resend campaign. First, for running campaign, you can copy/resend it by going to Email Marketing > Campaigns > Campaign Status > check only one (1) of the running campaign you want to copy > click Options > click copy or Resend Campaign


Second, for running and completed campaign, you can copy/resend it by going to Email Marketing > Campaigns > Campaign Reports > check only one (1) of the running or completed campaign you want to copy > click Options > click copy or Resend Campaign

NOTE: those campaigns with no End Time are active/running campaigns while those with end time are completed campaigns


Third, for a completed campaign, you can copy/resend it by going to Email Marketing > Campaigns > Campaign Reports > click your desired campaign > under Status field, click Resend link


Next Step:

Clicking Resend will direct to the Create Campaign page. As you can notice, everything is already filled out with the exact same information that you have previously used except on the Calendar. You have to manually change the date and time depending on when you plan to send it out.

 

Since you’re on the campaign creation page, this is the perfect time to edit or change the sending speed if you want to scale it up or down, tweak out a subject line or change the sending profile if you want to. Once you’re satisfied with everything, simply click “Create Campaign” located at the bottom of the page. The campaign launch or resend the date and time you set it up.

If you have any questions, please reach out to your client success manager for further assistance. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

How to Generate Blocked and Timed Out List?

To generate/export blocked and timed out lists,  just go to Email Marketing > Contact Lists > View List > check the email list of your choice > click Export Options > click Create Timed Out List or Create Pending/Blocked List

Parking your own Domain using GoDaddy

Creating Nameservers at GoDaddy

Warning: If you park your domain any active domain, email service, or any other service tied to that domain will not work anymore.

Watch the video tutorial below on how to create nameservers at GoDaddy.

 

To Parking your own Domain using GoDaddy, please follow the step by step guide below:

Log in to your GoDaddy Account > In the Dashboard,  click the 9-dots icon beside the My Account at the top left corner > select Domains

Find the domain that you will have to park > click the 3-dots icon inline with your domain > click Domain Settings

In the Domain Settings page, scroll down to Additional Settings > click Manage DNS

In the DNS Management page, scroll down to Advanced Features > click Host names

In the Host Names page, click ADD

In the Hostname field input “NS1” and then input the IP address provided by your client success executive > click Save button

See sample below:

Now, you need to add another one – click Add button

Input “NS2” and then input the same IP address provided by your client success executive > click Save button

After adding 2 hostnames,  both should display the same IP Addresses:

Now, click Domain Management at the top left corner

In the Domain Management page, Scroll down to Nameservers, it displays the default nameservers in your domain as shown below > click Change button

Click Enter my own nameservers (advanced) button

This will load up the field for your own nameservers. Follow the sample formats provided below:

Input “NS1.domain-name.com” and “NS2.domain-name.com” in the 2 fields > click Save button

It will then load up all your Domain Settings – No further adjustments needed

To check your domain update status, just go to https://intodns.com/ and input your domain name > click Report button

The result should show the same as sample below:

 

 

What purpose is the domain/s for?

Domains are to be used for setting up your sending profile.

Each sending profile is composed of 1 Domain and 1 Dedicated IP.

 

What purpose is the dedicated IPs for?

Dedicated IP is to be used for setting up your sending profile.

Each sending profile is composed of 1 Domain and 1 Dedicated IP

What is a sending profile?

A sending profile is used for sending out your campaigns.

Each sending profile is composed of 1 domain and 1 dedicated IP.

How to adjust my simultaneous campaign?

Every plan has a designated simultaneous campaign limit.

To request for adjustment, kindly contact your assigned customer success executive.

How to Add and Upload Email List?

Watch the video tutorial below on how to add Email List.

 

The first step in sending your email is to add an email list to your account. Click on the ‘Add List’ link on the left-hand side under the ’email marketing’ tab.

 

First of all, there are two types of list; a normal list and a suppression list. A normal list contains emails that you want to send, While a suppression list is a list of emails that you do not want to send to.

Normally, a suppression list either comes from an advertiser saying not to mail to these emails on the list. In that case you use the ‘create/upload suppression list’ features.

We have two ways to add a list. The first way is to enter them manually in our small list form, which is for a couple of emails or less than one hundred if you are copying and pasting. The other option is to upload a list. This is used for large or existing lists that you already have. The upload system supports either .csv or .txt files that are under 70mb total in size, and in ASCII format.

The main requirement for uploaded lists is that they must have a column header if you have more than one column and have one column called “email” in order for our system to pickup the email column in the list.

After you either enter the list manually or upload the list, the system will then process list. This may take a couple minutes depending on the size of list. What happens during processing is the system imports the list for use and checks against our suppression system for known bad email address or abuse addresses.

Once the list is imported you are ready for the next step; create a message.

What’s the most amount of emails I can send a month?

There truly isn’t a limit on the number of emails you can send. If you have a large database of contacts, you can send over 10 million emails a month.

Kindly reach out to your client success manager for large volume pricing and we can build you the perfect solution.

What is the purpose of the campaign triggers?

Campaign Triggers purpose is if you want your contacts to automatically receive your followup email after a certain day that they opened your first email but has not done the activity that you wanted him to do.

Trigger campaign allows you to design such campaign that will launch if they either opened or clicked the first email that you sent. But you have to keep in mind that trigger campaign can only be used once.

How to Add Campaign Triggers: https://help.mailclickconvert.com/faq/how-to-add-campaign-triggers/

How to set Campaign Trigger in the Campaign: https://help.mailclickconvert.com/faq/how-to-set-campaign-trigger-in-the-campaign/

How to Change Sending Speed of a Running Campaign?

To change the sending speed of a running campaign, you will need to pause your campaign first.

To pause a running campaign, please follow the steps below:

There are 2 ways to pause your campaign, first,  go to Email Marketing > Campaigns > Campaign Status > click Pause inline with the campaign you want to pause

Another way to do so is by clicking the checkbox of your campaign/s > click Options > click Pause Selected Campaigns

IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” due to some campaigns that are still on queue that are being processed.

NEXT, you can go ahead and change the sending speed of your campaign while the status is still “Pausing”.

To do so, click the checkbox of your campaign/s > click Options > click Change Speed

It will then display the speed options. Select your preferred speed > click Change Speed button

Lastly, to resume your campaign, you will need to wait until the campaign status displays as “Paused”.

IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” for due to some campaigns that are still on a queue that is being processed.

Once the campaign’s status is “Paused”, click Resume link under it.

How to access the Campaign Report?

To access the Campaign report, follow the steps below:

MCC Account Dashboard > Email Marketing >  Campaigns > Campaign Reports > Click on your desired campaign – this will load up a page containing your campaign details and report

How to Pause a Running Campaign?

To pause a running campaign, please follow the steps below:

There are 2 ways to pause your campaign, first,  go to Email Marketing > Campaigns > Campaign Status > click Pause inline with the campaign you want to pause

Another way to do so is by clicking the checkbox of your campaign/s > click Options > click Pause Selected Campaigns

IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” for due to some campaigns that are still on queue that are being processed.

How to check Email List status for a specific campaign?

To check your Email List status of a specific campaign, please follow the steps below:

MCC Account Dashboard > Email

Marketing > Campaigns > Campaign Reports > Click on your desired campaign > click on the list file (see sample screenshot below)

It will open a page containing all the email list with their corresponding status in the campaign.

You will use the Export button on top of the list. You can minimize the fields you want to export by individually selecting each column item.

 

How to fix emails that are being blocked?

The only way to address this concern is to try to resend the campaign just targeting the blocked emails with an alternative sending profile.


Strategies for Blocked and Timed out list Status:
https://help.mailclickconvert.com/faq/strategies-for-blocked-and-timed-out-list-status/

How to Generate Blocked and Timed Out List: https://help.mailclickconvert.com/faq/how-to-generate-blocked-and-timed-out-list/

 

How to conduct a Message Spam Check?

To conduct a Message Spam Check, please follow the steps below:

MCC Account Dashboard > Email Marketing > Messages > View Messages > Select your desired message > click on Check Message Score > Input your message Subject >  click Check Message Score button

For fixing detected items, unfortunately, there is no available Spam Assassin rule set information and solutions out there that we can use. As of the moment, these are the only information I can provide regarding our message score feature.

Our message check system is based on Spam Assassin which is only used by a few email systems. These message check features are not the same antispam filters that major ISPs use such as AOL, YAHOO, GMAIL, HOTMAIL, etc.

SpamAssassin is an open-source, content-matching spam filter from the Apache Software Foundation. SpamAssassin uses several different filtering techniques to catch spam, including DNS blocklists, text analysis, Bayesian filtering, and collaborative filtering databases.It uses a scoring system and plug-ins to analyze your email header and the email body copy. The filter then produces a header that outlines your SpamAssassin score and how your email performed against its various checks. Spam Assassin will provide you with a breakdown of the score. The more items in the message that trigger the Spam Assassin rule set, the higher the spam score will be.

Generally, your email should have a score of 5.0 or lower to be considered passing.

How to upload HTML template message?

Watch the video tutorial below on how to upload HTML Template Message.

How to insert an image in the Message?

To insert image/s in the message, you will need to upload your image/s first in the Media section.

Watch the video tutorial on how to insert an image in your message.

Spamhaus Blacklisting

Unfortunately, blacklisting sites (especially Spamhaus) are getting more aggressive when it comes to new domains being set up for cold email marketing and they do not list or provide specific reasons why a site will be listed. 

This is based on their website:

  1. Domains must match several criteria in order to be listed.
  2. We will not reveal specific listing criteria in most cases.
  3. DBL listings are constantly reevaluated by our systems, and listings do expire automatically when listing criteria are no longer met.

What we advise our clients to do is to start sending to good quality data, with a consistent sending schedule in order to build up reputation, essentially “training” these ESP’s / listing sites to be more familiar with your sending profiles (domain and IP). This will build up trust and reputation. 

Where to find my total emails sent out?

To find your total emails sent out, please follow the steps below:

MCC Account Dashboard > Email Marketing > Dashboard > Scroll down to Account Information > Check the total numbers under Emails sent this period

How to update Message Footer/Whois?

To update Message Footer/Whois, please follow the steps below:

MCC Account Dashboard > Email Marketing > Settings > Footer/Whois > CAN SPAM and Whois Information > Click on your desired Information to update > Update the information needed > Click Edit Whois button

How to Upload a Document?

To upload a document, please follow the steps below:

MCC Account dashboard > Email Marketing > Media > click Upload Document > click Browse and select your file from your computer > click Add File button

It will then load your entire media files lists > click on your file to reveal the link of the file

Please be reminded that the document or file link is only available for download when link is clicked from your message.

IMPORTANT NOTE: DO NOT UPLOAD IMAGES for use in hosting it will not work correctly. File hosting is for downloadable files and media

Adding Attachment to Message

We can add attachments but we strongly advise against it. Attachments are perceived as “malicious”. The best practice is to host your file/attachment on your website or google drive and just include a link to your file in the email. 

We can host your file/s in our system. How to upload a document, please follow the steps here: https://help.mailclickconvert.com/faq/how-to-upload-a-document/

How many emails can we send in a day?

There really is no limit. Our system sends out emails based on campaign send speed. You can adjust how many emails go out per hour.

Initially, we suggest you start sending at slower speeds (120 emails/hour), then you can start scaling up to 500, 1500, 3000, etc., with a 3 days interval.

 

How to Create a Message?

To add a message, please follow the steps below:

MCC Account Dashboard > Email Marketing > Messages > Create a Message > click Create a New Message

It will load up the Create Message page > Fill out all the necessary information in the page > click Add Message button

Things to keep in mind with a message: Use inline styles when possible since they have the best support in most email systems. Keep the HTML code simple to have best support as well.

The other option is to upload an existing message. We accept either .htm or .html messages into our system. If you have .doc file, you will need to convert the file to html, which you can do in the file menu of Microsoft Word. But be aware that Word is not the best email creation software out there and we suggest using our editor instead. To learn how to upload HTML Message, please click here.

Also, we have a message spam score checking system based on Spam Assassin. We highly suggest running your message through the score checker before sending the campaign to double-check for any issues.

Now with the message in the system, the next and final step is to create the campaign.

What is the recommended Sending Speed for a campaign?

For your initial campaign, we highly recommend you to set your Sending Speed to Sloth 120 emails per hour.

How to Set Sending Speed in a Campaign: https://help.mailclickconvert.com/faq/how-to-set-sending-speed-in-a-campaign/

How to access my Premium Drag and Drop Editor?

Below is the Premium Drag and Drop Editor Demo video:

To access your premium drag and drop editor, please follow the steps below:

MCC Account Dashboard > Email Marketing > Messages > Create A Message > Premium Drag and Drop Editor > Choose the Template you want to use

 

Why do I need more than 1 Domain Name?

For each IP address or a group IP’s should be tied to a domain name. Also if you sending for a different product or service you should have a different domain name.

We highly recommend adding up more domains and IPs in your account so just in any case your domain gets blacklisted, you will have extra domain/s to use for your campaign/s.

Is MailClickConvert Can-Spam Compliant?

Yes, we are 100% compliant with the Can-Spam Act of 2003 and all State level electronic mass email transaction laws. With MailClickConvert, you can send outbound email worry-free!

How to view running campaign and status?

To view running campaign and status, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Campaign Status

How to Resume a Paused Campaign?

To resume a paused campaign, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Campaign Status > click Resume under Status

How to manually edit Email Address information in your Email List?

To manually edit Email Address information in your Email List, please follow the steps below:

MCC Account Dashboard > Email Marketing > Contact Lists > View Lists > Click your desired Email List

Click your desired email address to edit from your email list > It will redirect you to an Edit Entry page > Input or change the details you need to update

How to manually add email/s in my email list?

To manually add email/s in your existing email list, please follow the steps below:

MCC Account dashboard > Email Marketing > Contact Lists > View Lists > Click your desired Email List

Click Add Email button > An email field will display > Input the Email Address > Click Add Email

 

How many campaigns can I send at one time?

The number of campaigns that you can send at one time depends on your package size. To see how many broadcasting slots you can send at one time, go to the home page of your email marketing tab and look for the Max Broadcasters under your package size.

You can increase the number of broadcasters one of two ways by either upgrading to a larger account package or contacting your account manager to order an extra broadcasting slot.

How to Setup a Custom From Address?

A custom “from address” allows you to set-up an email address as the reply email address and is visible to the email recipients for the campaign.

To set-up a custom “From Address”, go to the email marketing tab > click on the create campaign link -> and last click on the  Custom From Address link.

On the Custom From Address page. You will see a button called “Add Custom From” click that button and you are taken to “add custom from address” page.

On that page, enter the email address that you want to use as the from email address. You must have access to this email box. We will send a confirmation link.

Once you add a custom “from address” you will shortly receive an email to confirm the addition. You must click the link to confirm.

When confirmed, you will then have the option to use it on the “create campaign” page when creating a campaign.

How to use personalization token in your campaign?

The system supports personalization in both the subject line, from name and the body of the message

The format of personalization is <#columnname#> where column name is the name of the column inside your list lowercase.

Example if you had a list that had columns firstname and lastname inside your message you could enter

Hello <#firstname#> <#lastname#>

Message here

That message will show the user’s firstname and lastname from your list.

Default values in personalization

If your field is empty in your list you can use a prefilled value in that case.

For example, your list contains firstname and some of the entries in your list are empty you can use the default value the <#fieldname|yourvaluehere#> in field to display alternate text

Dear <#firstname|marketing manager#>

If the above example if firstname is empty in the list it would appear as “Dear marketing manager”

This feature works both in the subject line and body of the message.

Personalized Links

We currently support link personalization after the “?” query sign-in URL using the following format [![fieldname]!]

fieldname is the header in your list under view lists when clicking on the list itself. The field is lowercase with no special characters only numbers/letters.

example link http://www.yoursite.com/index.php?firstname=[![firstname]!]&lastname=[![lastname]!]

Note: personalization only works when you are doing a campaign and not in preview mode/or send preview email.

Remote Content – In email campaigns

The remote content feature allows the injection of remote data into your campaign’s messages. It Supports passing personalized fields which would allow you to generate tailored content for each email address. This is extremely powerful and the possibilities are almost endless on what you could do.

 

Remote works in both HTML and text-based messages.

 

Syntax:
{REMOTECONTENT=http://www.yourplugin.com/page.php?parm1=<#field1#>&parm2=<#field2>}

You can pass unlimited fields or any field that is inside your lists.

And you can have multiple remote content blocks inside a single message.

 

Always make sure the start is exactly {REMOTECONTENT= with no spaces and then you have the ending } after you input the URL

 

Notes: remote content campaigns will be a little slower in start-up time since it has to fetch the data/message for each email address.

Sending Speed Options

Sending speed options are as follows:

Note: With Retry Mode, enabled campaigns with the sent counter will make it appear as the emails are being sent faster but in reality. The emails are sent the same speed and the retries are being sent in the background.

Default – is the normal sending speed of your account based on your package size which allows you to reach your quota per month.

Sloth – 2 connections at a time – About 120 an hour
Snail – 3 connections at a time  – About 500 per hour
Very Slow – 10 connections at a time About 3,000 per hour
Slow – 25 connections at a time About 5,000 an hour
Average – 100 connections at a time About 10,000 an hour
Fast – 200 connections at a time About 20,000 an hour
Faster – 300 connections at a time About 40,000 an hour (Not recommend for email delivery)
Fastest – 400 connections at a time. About 50,000 an hour (Not recommend for email delivery)

Using the Permission Pass System

The permission pass system is a confirmation system to gain subscribers from your email lists.  Turns your bulk/purchased lists into an opt-in list to mail using the whitelisted system as well.

To get started in the email marketing tab click “Add Message” then “Create a New Permission Pass”. Once clicked the message editor will appear with a preloaded permission pass message that you can tweak.

The permission pass message needs to be approved by us and any time it is edited requires reapproval.

 

When sending a campaign, use the subject along the lines of “CompanyName – requests your permission”  then select the permission pass message and set-up the normal properties in the create campaign system.

To manage the subscriber form fields and view subscribers visit the email marketing tab and click on the Subscribers link in the sidebar. On the main subscribers’ page lists all your subscribers and the information they submitted.

On this page, there are buttons on the top to manage subscriber fields, export the list to CSV, and export the list as an opt-in list inside the account, and customize subscriber page. The button called  “Customize Subscriber Page” which allows you to design/customize the confirmation link landing page where a user would fill out their information to confirm their subscription.

To control the fields that appear on the landing page, click on the “Subscriber Fields” button under Subscribers on this page allows controlling what fields appear on the landing page, the order, if they are required and the label for that field.

 

Last, on the email marketing home page, there is also the total number of subscribers that you have so far which is a result of the permission pass send.

When sending a permission pass campaign only send a few times on a list you can not over email people to gain subscribers. Instead for each pass remove the emails that went through and then send out again on any soft bounces that did not receive the email the first time.

What does Error: No ReverseDNS mean?

The error: No ReverseDNS in a sending campaign means the selected IP that you used for that campaign does not have a reverse DNS setup.

 

Reverse DNS is set-up by the server provider. To fix this issue contact your server provider to add reverse DNS to the IP address you used for your campaign.

What does Server Down/No Ping mean?

If you encounter this error and the server is provided by us, please enter a support ticket and our support team will look into the issue.

 

If the server is provided by yourself/third party, then first try clicking the “retry” link and see if that helps with the issue.

If not, contact your server provider and ask for a reboot of the server/look into the issue.

What is Retry Queue/Retry Mode?

It is controlled by a setting under System Setting called “Retry Mode” This setting allows you to mark an email address as retry later after a certain number of blocked/timed out hits on that domain. The default is five (5) blocked/timed out attempts before the email is added to the retry queue for that campaign. You can enter a value of zero to disable the retry mode system but that is not recommended.

If the system notices emails going blocked/timeout MCC marks the domain especially B2C email (gmail, yahoo, hotmail, etc) as the retry queue. For instance, if you have a list of all yahoo.com and gmail.com, the first few may go through but if we notice blocks, MCC pauses the domain and mark as sent and put the rest in the retry queue to send behind the scenes. The system attempts to retry every 12-24 hours up to 5 times if it can go through at that time.

The retry mode should help improve reputation since the ISP’s will not be sent excessive emails and help improve the warmup period. The retry mode is automatic and by default try once every 24 hours five times. This process starts when the campaign has been completed.

You can also send them manually if the campaign is completed on the view campaign there will be a send retries link next to retry queue total. Clicking that link will take you to a retry schedule page to let you choose a date/time to resend the retries. After scheduling the retries you will be taken to the Retry Queue Status page. On the Retry Queue Status page, you can monitor the progress of the retries. If you need to access the retry queue page again there is a button from the campaign status page that will take you there.

The retry queue does use up broadcasters as well to send the retries. With the retry mode system campaign speeds will increase since emails are sent to retry pool on failure.

Retry queue sending does not use any sending credits!!

Domain Configuration

We set up MX, SPF, DKIM, DMARC, and Sender ID records.

MX (Mail Exchange) records

The MX record tells the sending mail server where to deliver the mail.

SPF (Sender Policy Framework) records

Sender Policy Framework is a record that is used to help prevent email spoofing.

DomainKeys Identified Mail (DKIM) is a method for associating a domain name to an email, thereby allowing an organization to take responsibility for a message in a way that can be validated by a recipient.
Sender ID validates the origin of e-mail messages by verifying the IP address of the sender against the alleged owner of the sending domain.

Global Email Reply Forward Address

Global Email Reply Forward Address – When any reply or message is sent to @yoursendingdomain.com it will forward that message to any email address that you have specified in the forwarding.

Setting up a Global Email Reply Forward Address in your domain/s should be done in each of your domains.

To setup Global Email Reply Forward Address in your domain/s, please follow the steps below:

MCC Account Dashboard > Email Marketing > Profile and IPs > Domains > click settings inline your domain > input your email address in the Global Email Reply Forward Address field > click Update Setting button

Do the same process in each of your other domains.

IMPORTANT NOTE:
NOT Recommended This setting will forward all replies to your domain to an email address of your choice. We suggest to use our view reply section and POP/IMAP connection interface to access replies! Warning this may send a lot of email to your address and we suggest to use addresses with zero spam filters. This setting will not work well for forwarding email to general ISP’s such as gmail,yahoo,aol and we are not able to troubleshoot email forwarding issues.

Parking your own Domain for mailing

Warning: If you park your domain any active domain, email service, or any other service tied to that domain will not work anymore.

Create two nameservers at your domain registrar.

ns1.yourdomainname.com and ns2.yourdomainname.com
Then point those two nameservers to one of your sending IPs.

Last point the domain to the new nameservers ns1.yourdomainname.com and ns2.yourdomainname.com

Below we have guides for Moniker, Namesilo, 1and1, Godaddy and Enom

Creating Nameservers at Moniker.com

Step 1.  Login into moniker then in the sidebar under “Domains”  click the “Manage Nameservers/DNS”.

Step 2: In the “Manage Nameservers/DNS” page click on the “Add Nameserver”

Step 3: In the “Add Domain Name Server” page enter the domain as ns1.mydomain.com replacing yourdomain.com with the domain that you want to park and set the IP address to the IP that you want to use on your account  Repeat this process for setting up ns2. We only require two nameservers and they can both have the same IP.

Step 4: Go back to the “Manage Nameservers/DNS” page and click on your domain name and this will take you to modify domain page. Select external nameservers and enter ns1.mydomain.com and ns2.mydomain.com  replace mydomain.com with your domain name

Step 5: Your domain is now ready. Just let us know in a support ticket what domains you want setup and how you want the IP’s setup as well

Creating Nameservers at Namesilo.com

Step 1.  Login into NameSilo then click “Manage My Domains”.

Step 2: In the “Manage My Domains” page click on the domain name you want to setup to access to “Domain Console” page.

Step 3: In the “Domain Console” page click on “View/Manage Registered NameServers”

Step 4: In the “View/Manage Registered NameServers” page click “Register New Nameserver”

Step 5: In the Host text box type “ns1” without the quotes. Then enter the IP address you want to use in the text box for Host IP 1

Step 6: Repeat the same process for ns2. Click “Register New Nameserver” once again.

In the Host text box type “ns2” without the quotes. Then enter the IP address you want to use in the text box for Host IP 1.

We only require two nameservers and they can both have the same IP.

Step 7: Next go back to your domain name’s management page.

Step 8: Click on “Change” next to NameServers.

Step 9: Enter ns1.mydomain.com and ns2.mydomain.com replace mydomain.com with your domain name and click submit.

Step 10: Your domain is now ready. Just let us know in a support ticket what domains you want setup and how you want the IP’s setup as well

Creating Nameservers at 1&1

Here is how you set your private name servers for domains registered with 1&1.

  1. Log into your 1and1 account.
  2. Go to your domain manager. Depending on the type of package you have, the way you get to your domain manager may be slightly different.
  3. Select “New” >> “Create Subdomain”.
  4. In the empty box, type “NS1″.
  5. From the dropdown box, select the domain for which you are creating nameservers.
  6. Select “OK”.
  7. Repeat steps 3 through 6 for “NS2″.
  8. Check the box next to NS1.YourDomain.TLD.
  9. Select “DNS” >> “Edit DNS Settings”.
  10. In the “Advanced DNS Settings”, select “Other IP Address”.
  11. Enter the IP address of NS1.
  12. Click “OK” then “Go To Overview”.
  13. Repeat steps 8 through 12 for NS2.
  14. Check the box next to the domain you wish to point to your private name servers.
  15. Select “DNS” >> “Edit DNS Settings”.
  16. In the “Basic DNS Settings” section, select “My name server” from the dropdown menu.
  17. In the “Advanced DNS Settings” section, find “Primary name server” and enter NS1.YourDomain.TLD.
  18. In the “Advanced DNS Settings” section, find “Secondary name server” and enter NS2.YourDomain.TLD.
  19. Click “OK” then “Go To Overview”.
  20. It can take up to 48 hours for your new private nameservers to propagate.

Creating Nameservers at GoDaddy

Once logged in just follow these steps:

Next to Domains, click the green Launch button.
Click on the domain for which you’d like to set up private nameservers.
Click the (add) link under ‘Host Summary’ on the bottom left.
For “Host Name:” you’ll input “ns1” (no quotes) in the box.
For “Host IP 1:” you’ll input the IP address for the first name server from your account.
Click “Ok” – Your first nameserver has been created.
Click on (add) under ‘Host Summary’ on the bottom left, again.
For “Host Name:” you’ll input “ns2” (no quotes) in the box.
For “Host IP 2: you’ll enter the second private name server IP address on your account
Click “OK”.

Creating Nameservers at Enom

Creating or registering private nameservers must be done with the domain registry where the domain name resides. To create. For example, ns1.youtdomain.com here, the domain yourdomain.com must be at this REGISTRY.

Click on the LOGIN link.

Enter your enom.com LOG-IN ID and PASSWORD in the boxes provided, then click LOGIN.

You are now logged in to your account.

Click the DOMAIN link at the top left side of the page.

Select ADVANCED TOOLS.

Now click REGISTER A DOMAIN NAME SERVER.

Scroll down.  Enter the new domain server in the NAMESERVER box.

Now enter the new nameservers associated IP ADDRESS in the provided box. The IP address should have been provided to you by your web host.

Click the SUBMIT button to have the new nameserver created.

When finished creating the nameserver, you’ll have to REPEAT the process to register your second name server. Registering private name servers requires you to register TWO SEPARATE NAMESERVERS (i.e.: ns1 and ns2) each with its own unique IP Address.

Remember that after you submit your new nameservers and IP Addresses to the registry, IT CAN TAKE 24-48 HOUR for the new nameservers to propagate after you make these DNS changes.

Creating Nameservers at Namecheap

Watch this video below on how to create nameservers:

https://softwaredemos.tinytake.com/sf/MTExODc5NF80NDI2OTg1

Setting up a Redirection URL in your domain/s

Setting up a Redirection URL in your domain/s should be done in each of your domains.

To setup a Redirection URL in your domain/s, please follow the steps below:

MCC Account Dashboard > Email Marketing > Profile and IPs > Domains > click settings inline your domain > input the website URL in the Redirection URL field > click Update Setting button

Do the same process in each of your other domains.

Delivery and Information to AOL

AOL has set a very high standard for other ISPs in terms of both mail filtering and delivery support. They were the first ISP to provide clear diagnostic information in bounce messages, the first to provide senders with a feedback loop, and one of the first to offer whitelisting services.

Filtering decisions are based on a combination of sender reputation and email content. AOL users also have the ability to block mail from specific senders.

 

Delivering to AOL

AOL does limit the amount of mail a sender can send based on the reputation of the sender.

Reputation is a measure of how wanted email is. ISPs use a lot of different inputs to measure reputation including invalid address ratesspamtrap hits, complaint rates, and this is not spam clicks. Each ISP has different weighting they give the different measurements, and their measurements are evolving and changing to keep up with spam.

Rate-limiting is accomplished in a number of ways, including returning a 4xx response during the SMTP transaction. They also limit the number of emails sent during an SMTP connection to 500 emails per connection. Each message is limited to 100 recipients per message. The connection limit is published on the AOL FAQ page.

 

Important links and references

 

Postmaster pages

AOL has a very good set of pages at their Postmaster Website. On these pages, they provide information for senders and other ISPs.

 

Feedback loop

AOL provides a self-administered FBL. Applications can be submitted on the FBL signup pages. To sign up AOL collects the following information:

  • Contact information for an individual responsible for the FBL
  • Corporate contact information
  • An email address for the FBL email
  • The IP addresses covered by the FBL

AOL has a 2 step process to confirm that the FBL applicant has the authority to receive complaints about mail from those IPs. The first step is to confirm that the FBL address is authorized to receive the email. They do this by sending an email to [email protected] or [email protected] the domain in the FBL example. For example, Assume you’re using [email protected] for the FBL email address. You must have access to either [email protected] or [email protected] in order to confirm the request. The ISPs will allow you to choose which address they should send the confirmation to. Once the confirmation email is received, the link in the email must be clicked in order to move on to the next step in the FBL application process.

Once AOL has confirmed that the email address involved is authorized to collect FBL emails by the domain owner, they need to confirm that the domain is related to the IP address. They are looking for a clear link between the IP addresses the FBL is for and the FBL email address. Generally, the easiest way to pass the test is to have one of the email addresses in the whois record point to the same domain as the FBL email address. However, there are a number of ways to meet the AOL standards for IP Ownership.

AOL sends an FBL email in ARF format. AOL does redact the recipient’s email address. Senders are encouraged to encode the recipient address in the headers, either through the use of VERP or a custom header, so that they can stop sending mail to those recipients who hit the this is spam button.

Whitelist

Whitelist Signup

The AOL Whitelist is open to senders who have a low complaint rate. Personal experience suggests that complaint rates higher than 0.6 or 0.7% preclude senders from being admitted to the AOL whitelist program.

AOL also has an Enhanced Whitelist. This is a whitelist that means mail is in the inbox and all images are loaded. There is no way to apply for the enhanced whitelist, only the best senders get put on the EWL. What does the best sender mean? AOL will not reveal the methods for determining who is on the EWL but very low complaints and low unknown users are important. Personal experience suggests that complaint rates significantly below 0.1% are required for inclusion on the EWL. In November 2009, AOL changed the criteria for inclusion on the EWL. Now, rather than just looking at complaint rates, AOL will also be looking at the reputation of an IP address. There is no way to apply for this whitelist. Inclusion is automated.

Certification Services

AOL does use Goodmail CertifiedEmail for inbox placement. Senders certified by Goodmail have mail delivered to the inbox with links and images enabled. receive prioritized treatment and may bypass certain spam filters.

 

Support for Senders

AOL provides web-based support for senders who are having problems delivering to AOL. The response time varies depending on how swamped the AOL postmaster team is. It can take a week to get a response from the postmaster pages. While you are waiting for a response, you can work through your own internal troubleshooting and attempt to solve the issue. Unless the problem is a permanent hard block like HVU:B2, improving your stats should resolve the blocking issue.

A word of advice, use the correct form whenever possible. The “other requests” page can have a much longer delay than the requests for help on specific issues.

AOL support pages

AOL Postmaster Blog

 

Known spamfilters

Most of AOL’s spamfilters are built in-house and they do not use commercial spam filtering services in general. The one exception is that AOL does use a commercially available list of dynamic IP addresses.

 

Information provided by http://wiki.wordtothewise.com/AOL

 

Delivery and Information to Gmail

Gmail is a webmail service provided by Google. Gmail is one of the largest mailbox providers with millions of individual users. There are also a significant number of individuals and small businesses that host their entire domain at Google. Thus, Gmail’s filtering scheme acts on domains that are not obviously connected to Gmail.

Delivering to Gmail

Gmail has fairly liberal mail acceptance policies. They do not use any SMTP level blocking or filtering and accept all mail that is sent to them. Gmail uses custom content filters to process mail after receipt and place suspect mail into the spam folder. Gmail does not publish and does not appear to enforce either connection or sending limits.

Important links and references

Postmaster pages

Gmail does not have postmaster pages as other ISPs do. They do provide some information for senders at their bulk sender guidelines page.

Feedback loop

Gmail does not provide a feedback loop for senders. Subscribers have the ability to single-click unsubscribe from mail using the “show options” menu in the right corner of the message. They are also providing users the option to unsubscribe when they use the “report spam” button.

Senders who wish to take advantage of the Gmail unsubscribe option must meet the following criteria

  • The mail is authenticated using SPF, DomainKeys or DKIM
  • The sender has a good reputation
  • The email has a mailto: option in the List-Unsubscribe header as defined in RFC 2369

 

Whitelist

Gmail does not offer whitelisting to senders.

Certification Services

Gmail is checking DomainKeys and DKIM for incoming mail, but they are not using any commercial certification services for delivery decisions. Google does own [Postini] and there is speculation that some of the Postini filtering is used in by Gmail, but there is no evidence this is the case.

Support for Senders

Gmail provides minimal support for senders. They do have a postmaster website and a self-directed troubleshooting webpage. If that troubleshooting does not work, there do provide a contact form. This contact form is used to update their filters, but Gmail will not respond to any inquiries sent.

Known spamfilters

Gmail does not use any known commercial spamfilters.

 

Information provided by http://wiki.wordtothewise.com/Gmail

Delivery and Information to Hotmail

Hotmail

 

Delivering to Hotmail

Filtering decisions are based on a combination of sender reputation and email content.

Hotmail does limit the amount of mail a sender can send based on the reputation of the sender. Senders with a poor reputation may be limited to as few as 20,000 emails a day. Senders with good reputations sometimes see delivery problems, and may sometimes see Hotmail silently discard email they judge to be spam.

Important links and references

Postmaster pages

Hotmail has some information pages for senders on their Postmaster Website. On these pages, they provide information for senders and other ISPs. They provide links to signup for their FBL and the SNDS program.

Feedback loop

Hotmail provides a self-administered FBL that they call the JMRPP. Applications can be submitted on the JMRPP signup pages. To sign up Hotmail collects the following information:

  • Contact information for an individual responsible for the FBL
  • Corporate contact information
  • An email address for the FBL email
  • The IP addresses covered by the FBL

Hotmail has a 2 step process to confirm that the FBL applicant has the authority to receive complaints about mail from those IPs. The first step is to confirm that the FBL address is authorized to receive the email. They do this by sending an email to [email protected] or [email protected] the domain in the FBL example. For example, Assume you’re using [email protected] for the FBL email address. You must have access to either [email protected] or [email protected] in order to confirm the request. The ISPs will allow you to choose which address they should send the confirmation to. Once the confirmation email is received, the link in the email must be clicked in order to move on to the next step in the FBL application process.

The second step is to electronically sign a Junk Mail Reporting Partner Program agreement. Hotmail will ask for the name and position of someone authorized to sign for the company, then send a link to the signature page to that person.

Whitelist

Hotmail does not provide a whitelist to senders.

Certification Services

Hotmail does use Return Path Certified. Return Path Certified senders are given preferential treatment, delivering to the inbox with images enabled by default. Certified IPs also do not have the daily and hourly rate limits other senders do. Certified mail cannot guarantee inbox placement because user level preferences are always honored.

Support for Senders

Hotmail provides web-based support for senders who are having problems delivering to Hotmail.

Hotmail support pages

Known spamfilters

Most of Hotmail’s spamfilters are built in-house and they do not use commercial spam filtering services in general.

 

Information provided by http://wiki.wordtothewise.com/Hotmail

Delivery and Information to Yahoo

Yahoo has a complicated filtering setup that uses a variety of techniques to protect their users from unwanted email. They use a combination of rate-limiting and temp failing along with bulk foldering as defenses. Yahoo also uses some lists provided by Spamhaus including the PBLSBL, and XBL.

Yahoo provides whitelisting and FBL services. For senders and ESPs to qualify for the Yahoo FBL they must sign their mail with Domain Keys or DKIMISPs are eligible for an IP based FBL. Whitelisting is available to senders who fill out an application and qualify.

Delivering to Yahoo

Yahoo limits the amount of mail that can be sent by any sender to 20 emails per connection. Yahoo also uses reputation based rate limiting.

Reputation is a measure of how wanted email is. ISPs use a lot of different inputs to measure reputation including invalid address ratesspamtrap hits, complaint rates, and this is not spam clicks. Each ISP has different weighting they give the different measurements, and their measurements are evolving and changing to keep up with spam. More details available at Sender Reputation.

To limit the amount of mail coming into Yahoo uses a number of different techniques.

  • Reputation-based rate-limiting. Senders with a poor reputation, or with links to URLs and websites with a poor reputation, may see their mail slowed down with 4xx rejection messages.
  • Limiting the number of emails per connection to 20. After 20 emails have been sent in a single connection, no further messages will be accepted for delivery as their server automatically terminates the connection (without giving an error code).
  • Limiting the number of connections per IP. This limit is not published, but empirical observation suggests up to 25 connections per connecting IP is acceptable.

In addition to rate limiting senders, Yahoo uses a number of techniques to prevent unwanted mail from getting to their users. Starting in late 2010, more emphasis seems to have been put on content reputation over IP based reputation. Previously, good IP reputation could override poor content, but this seems to no longer be the case. Evidence also suggests Yahoo is following links and looking at landing pages as part of URL reputation.

Important Links and References

Postmaster Pages

Yahoo has an extensive set of Postmaster Pages with support for senders and ISPs. These include information on error codes, rate limits and best practices. They also have 2 mailing lists, one for announcements from the postmaster team and another for announcements about Yahoo groups.

Feedback Loop

To qualify for the Yahoo FBL senders and ESPs must sign mail with Domain Keys or DKIM. There is an IP based FBL available for ISPs and hosting companies. Conditions and enrollment information is available on the Complaint Feedback Loop information page.

Yahoo FBL emails are sent in ARF format and Yahoo does not redact any information from the original email. All Yahoo FBL mail is DomainKeys signed.

Whitelist

To sign up for the Yahoo Whitelist everyone must fill out theYahoo! Mail Bulk Sender Form. Once the form is submitted, Yahoo will send a confirmation email to the requestor. Yahoo! will then monitor mail for a period of 2 – 4 weeks. During this time mail may be delivered to the inbox or the bulk folder. Based on recipient reaction and mail statistics Yahoo will make the decision to offer whitelisting or not.

Certification Services

Yahoo does use Return Path Certified. Return Path Certified senders are given preferential treatment, delivering to the inbox with images enabled by default. Certified IPs also do not have the daily and hourly rate limits other senders do. Certified mail cannot guarantee inbox placement because user level preferences are always honored.

Support for Senders

Sender support is available at the Yahoo Postmaster Site. Yahoo has an extensive set of pages providing detailed delivery advice so senders can troubleshoot problems themselves. For those senders that need more help, they also provide a support request form for those senders who need a bit more help.

When asking for help from ISPs, it’s best to keep the information as short and relevant as possible. Describe your issue, including your domains and IP addresses and ask clear questions for the information. Use the ISP published channels for questions. Some ISPs use tier 1 support folks that are following scripts, keeping your questions clear (and repeating them if needed) and short increases your chances of getting the answer you need. More information is available at the secret to dealing with ISPs.

Known Spamfilters

Yahoo does use the Spamhaus XBL and the Spamhaus PBL as part of their filtering strategy. No mail is accepted from any IP addresses on the blocklist until the IP is removed from the list.

 

Information provided by http://wiki.wordtothewise.com/Yahoo

Engagement Scoring

Engagement Scoring is a way to tell which emails are the most effective.

Each email address starts at zero points and goes up and down depending on actions that occur.

Action Scoring List:

5 points for View
10 points for Click

Improving your Sender Score

Sender Score is computed by a third party.

For a list of tips on how to improve your sender score visit

https://www.senderscore.org/support/

IP Address Color Codes

We have a system for coloring IP addresses based on the sender score. Requires reputation monitoring to be turned on for those IP addresses.

Color Definitions:
Black means there is no reputation monitoring/sender score for that IP.
Green = High sender score which is good 75 or higher
Yellow = Neutral sender score with 40 to 74
Red = Poor anything under 40.

It helps give an idea which IP’s are the best to mail from.

IP and Domain Warm-up Strategies

Today when sending an email campaign out the most important factor is your IP and domain reputation. In the old days, content filtering was the main method of filtering email into whether it was accepted and or if ends up in the bulk/junk/spam folder.

Now everything is based on user engagement. Meaning any action that the user does to an email message, whether it is opening the message, clicking links in the message, replying to the message, marking the email as spam, deleting the message, adding the contact to your address book, etc.

Tips for Warming up IPs and Domains

Newly registered domains let them sit for seven days before sending email as you need to let age before fully used.

Keep the same From Name this allows ISP’s to build up a reputation for your brand name.

If you have multiple IPs and do not use them every 30 days you may lose of your email reputation or have the reputation reset.

Warming up your domain and IP. Create a seed list of 20 to 50 accounts at the big ISPs on your list. Such as gmail,yahoo,outlook.com Then use those accounts to send a campaign. Next, do engagement actions to your email message such as opening, clicking, replying, marking not as spam. Repeat this process for at least a week across different devices.

When you are ready to send your data. Make sure your data as little no hard bounces as bad addresses kill IP/domain reputation. Then refer to some of the warm-up schedules below

Warm-up Schedule Examples:

100,000 email account. Sending on sloth with max 2 connections at a time per domain

Day 1: 20 emails
Day 2: 50 Emails
Day 3: 75 Emails
Day 4: 120 emails
Day 5: 250 emails
Day 6: 500 emails
Day 7: 800 emails
Day 8: 1000 emails
Day 9: 1300 emails
Day 10: 1500 emails
Day 11: 1800 emails
Day 12: 2000 emails
Day 13: 2500 emails
Day 14: 3000 emails
Day 15: 5000 emails
Day 16: 7500 emails
Day 17: 10000 emails
Day 18: 15000 emails
Day 19: 20000 emails
Day 20: 25000 emails

30 million accounts warm-up period. This is only valid if your data has little to no hard bounces. Any small amount of hard bounces can wreck an IP reputation.

Day 1: 1000
Day 2: 2000
Day 3: 4000
Day 4: 7000
Day 5: 11000
Day 6: 18000
Day 7: 24000
Day 8: 40000
Day 9: 60000
Day 10: 90000
Day 11: 140000
Day 12: 180000
Day 13: 220000
Day 14: 300000
Day 15: 500000
Day 16: 650000
Day 17: 800000
Day 18: 1000000
Day 19: 120000
Day 20: 1500000

Major ISP FBL’s/WhiteList and Postmaster Support Information

ISP Postmaster Site FBL signup Whitelist Signup Sender Support Connection Limits Sending Limits Certification services Blocklists
AOL Postmaster Website FBL signup pages Whitelist Signup AOL support pagesAOL Postmaster Blog limit is published on the AOL FAQ page 500 emails per connection
100 recipients per message
Goodmail
AT&T postmaster pages does not offer does not offer blocking page no published limits no published limits Return Path Certified Spamhaus
Symantec
Bellsouth postmaster pages does not offer does not offer blocking page no published limits no published limits Return Path Certified
Charter postmaster pages does not offer does not offer no published limits no published limits Return Path Certified no confirmed
Comcast postmaster pages Comcast FBL signup page does not offer blocklist removal form 25 connections per IP address 1000 recipients per message Return Path Certified Spamhaus ZEN
Cloudmark CSI
Return Path Reputation Network Blacklist
Cox postmaster pages Cox FBL signup page does not offer blocklist removal form 5 connections per IP address 100 messages per connection Return Path Certified Spamhaus ZEN
Invaluement ivmSIP DNSBL
Invaluement ivmURI
Return Path Reputation Network Blacklist
SURBL
URIBL
Earthlink does not provide Send email to [email protected] does not provide send mail to [email protected] with the blocked IP in the subject line does not publish does not publish no known certification services
Excite postmaster website does provide does not provide does not provide 10 per IP Return Path Certified use some
Gmail bulk senders guidelines does not provide does not offer troubleshooting does not publish not using any
Hotmail Postmaster Website JMRPP signup pages does not provide a whitelist Hotmail support pages based on the reputation based on the reputation Return Path Certified
Integra does not offer does not offer does not offer no published limits 100 emails per address
Mail.ru postmaster.mail.ru FBL signup
Rackspace https://emailsrvr.com/ Rackspace FBL signup page does not offer [email protected] very little information available very little information available Return Path Certified has not published
RoadRunner postmaster site FBL page no whitelist provided do not provide do not publish do not publish Return Path Certified Cloudmark CSI
Spamhaus ZEN
Trend-Micro RBL Plus
Return Path Reputation Network Blacklist
Terra.com.br FBL Signup
Tucows does not provide Tucows FBL signup page does not offer does not provide very little information available very little information available Return Path Certified has not published
USA.net postmaster website does provide does not provide IP lookup form does not publish does not publish Return Path Certified Cloudmark
Verizon some help does not provide whitelist does not provide Goodmail
Return Path Certified
not known to use
Yahoo Postmaster Pages Complaint Feedback Loop Yahoo! Mail Bulk Sender Form detailed delivery advice
support request form
limit is not published 20 emails per connection
reputation based rate limiting
Return Path Certified Spamhaus XBL
Spamhaus PBL

 

Data and information provided by http://wiki.wordtothewise.com/ISP_Summary_Information

Not getting email replies?

If you have an email forwarding set-up and you are not getting email replies. There are a couple of different options.

 

First, make sure you are not using any kind of filters at all on your email account and on the server level. You may have to contact your hosting company and ask if they have any kind of filtering system.

If not, we suggest trying a different email address to receive the replies that are not from the same email provider.
You can also look at the link called ” View Forward Error Log” which will give back the debug reason for the last forwarded email reply.

 

Second, we can activate a reply capture for your account where we would capture replies and you can check the replies under Domains and click the Check Replies link. If you want this feature, open up a support ticket and we can get you set-up with it.

 

Third, you can use a custom from address. Any replies for that campaign would be automatically sent to that custom from address.

 

Last, we can set-up a dedicated email account to capture your replies cost is a one time fee of $100 per server. You need to be on your own VPS or dedicated server for this to be an option.

Alphabetically Arranged Email List

We do not have that feature on the system. What you can do is you can export to excel and sort it. We generally don’t recommend it though as it does not look good when sending emails that way in order. It could more likely get blocked since it looks like a dictionary attack on the mail server.

How to Merge Email Lists?

To merge email lists, please follow the steps below:

MCC Account Dashboard > Email Marketing > Contact Lists > View Lists > check the checkbox of the email lists you want to merge > click List Options > click Merge selected Lists

Then a List Title field will then display just below the List Options section > input the Email List you preferred for your file > click Merge Selected button

 

Custom Message Templates

How to Add Campaign Triggers?

To add Campaign Triggers, please follow the steps below:

MCC Account dashboard > Email Marketing > Campaigns > Create Campaign > Click Advance Options > click Campaign Triggers

It will load up the Triggers page > click Add Trigger button

It will open the Add Trigger page > Input all necessary information in the fields > click Add Trigger button

How to set Campaign Trigger in the Campaign: https://help.mailclickconvert.com/faq/how-to-set-campaign-trigger-in-the-campaign/

Is there a limit in uploading images or documents in MCC?

There is no limit in uploading images or documents in MCC. However, the system only accepts .htm, .html files and I highly suggest that you create the message using the online editor.

But, if you need to, you can convert your Word message into a format that the system can read. To convert the message, open up Microsoft Word, and load your message. Next, go to file save and save the file as Web Page Filtered.

Now, use your newly saved message to upload into our system and you’re ready to go.

How to insert an image in the Message: https://help.mailclickconvert.com/faq/how-to-insert-an-image-in-the-message/

How to Upload a Document: https://help.mailclickconvert.com/faq/how-to-upload-a-document/

How to download delivered, bad email, timed out, blocked, and other emails lists

To download delivered, bad email, timed out,  blocked, and other email lists, please follow the steps below:

Go to Email Marketing > Contact Lists > View Lists > click the email list of your choice > click Filtered By button > select the Status of your choice (Delivered for example)

 

This will display and filter all email list with Delivered status > click Export button – the file will then be downloaded in your device

How to Set Sending Speed in a Campaign?

To set Sending Speed, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > click Create Campaign

It will load up the Create Campaign page > scroll down to Sending speed Settings > click the field to show the selections > select your desired speed > click Create Campaign button

 

How to Generate Openers, Clickers and Non-Openers List

To generate/export openers, clickers, and non-openers lists, just go to Email Marketing > Contact Lists > View List > check the email list of your choice > click Export Options > click Create Opener or Clicker or NOT Opener List

 

How can I create a template for my email message?

For message templates, you can avail our Premium Drag and Drop Editor. You can directly purchase in your MCC account, just go to Account >  Order Service > find Premium Message Editor – Drag and Drop $19 each month and click YES on the option inline with it > scroll down and click Order Service. Or you can also directly contact your client success manager so we can manually process and charge the item for you.

We also offer a Custom Message Design/Templating at a minimum of $100/template depending on complexity. Just contact us for more details.

How to set Campaign Trigger in the Campaign?

To set Campaign Trigger in the Campaign, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Create Campaign > Scroll Down to the bottom of the page and click Show Advanced Settings button

Scroll down to Triggers > Click on the Select Triggers field to show the Triggers you have created > Select the Trigger of your choice

How to Add Campaign Sequence?

NOTE: Make sure that you have already added your Message and Email List to be used for this Campaign Sequence.

To add a Campaign Sequence, please follow the steps below:

MCC Account Dashboard > Email Marketing > Campaigns > Sequences > click Add Sequence button

Fill out the Add Sequence page fields > click Add Sequence button

Fill out the Add Sequence Item page fields > click Add Sequence Item button

How to Export Soft and Hard Bounces as well as Other Email List Status

To export soft/hard bounces and other email status, just go to Email Marketing > Contact Lists > click your preferred email list > click FilterBy button > select the type of list status you want to export > once the list has been filtered, click Export Button > check Export all Columns > click Export List button – it will then let you save the file in your computer.

Special Link URL Values

Link full URL variables for special actions:

{unsubscribe} –  Unsubscribe Link

{viewwebpage} – View as a web page link

{forwardfriend} – Forward to friend link

{facebook} – share facebook

{twitter} – share twitter

{linkedin} – share linkedin

 

We support the following variables in links which you can pass

{listid} – passes list id

{emailid} – passes email id

{campaignid} – passes campaign id

{profileid} – passes profile id

{messsageid} – passes message id

{domain} – passes domain id

{md5} – md5 hash of the email address

Spin Text/Random Text

We support a spinning text feature in the body of an email marketing message only in the HTML/TEXT part

Spin Tag Syntax {SPIN=TEXTTOSPINHERE|ANOTHERWORD}  You can have multiple words to spin just by adding the | character to separate each word.

 

Examples below:

{SPIN=This|Here} is {SPIN=some|a {SPIN=little|wee} bit of} {SPIN=example|sample|paragraph} text.

{SPIN=Word|Cat|Dog|Horse|Pig|Coat}

 

Using the spinning text feature can help make your campaign more dynamic/random and might help improve delivery as well.

Single Space in a Message

When you create a message, the default setting is for double-spaced lines. In order to single space a line, simply hold down shift and hit enter.

Passing Campaign Information in Links

We do support passing some variables inside links of your campaign.

The personalized fields are supported with the syntax below

 

{messageid}
{listid}
{profileid}
{campaignid}

Link images with URL

If you want your images to be clickable by adding a URL, here is how to do it;

Inside your message where the image is, click the image > click the chain icon

The Link settings box will pop up > input the URL > click OK button

Image Maps

Image maps are supported in most email clients here is a tool to make one

http://www.image-maps.com/

I have a .doc file/Microsoft Word Message can I use it?

Our system only accepts .htm, .html files, and highly suggest that you create the message using our online editor.

But if you need to you can convert your Word message into a format that our system can read. To convert the message, open up Microsoft Word, and load your message. Next, go to file save and save the file as Webpage Filtered.

Now, use your newly saved message to upload into our system and you’re ready to go.

How to upload HTML template message: https://help.mailclickconvert.com/faq/how-to-upload-html-template-message/

How to disable autolinking and hide blue links in iPhone/iPad

On the iPhone and iPad, you may encounter links for telephone numbers, dates/times, and addresses. You can disable/hide this by adding the following in the head tags of your message.

<meta content=”telephone=no” name=”format-detection”>
<style type=”text/css”>.appleLinksWhite a {color: #ffffff !important; text-decoration: underline;}
.appleLinksBlack a {color: #000000 !important; text-decoration: none;}
</style>

 

Then around each blue link in your message add the following class: class=”appleLinksBlack”

Here is an example
<span class=”appleLinksBlack”>May 16, 2017</span>

Fixing Image Gaps Inside a Message

For some email clients, you might see a gap between images if you have them stacked on top of each other.

The quick fix to this is editing the HTML and adding a style=”display:block” – to image tag.

 

What format does my list have to be in?

Our system currently accepts either .csv (comma seperated values) files,.txt, .xls, .xls and zip files containing (.txt, .csv, .xls, .xlsx) files up to 50mb.

The format the list needs to be in is one email per line. Or if you have multiple columns there has to be a column called “email in order” for our system to pick it up.

What do these columns mean clickts, viewts, clickip, viewip inside a list?

These columns are tracking columns that are used for email marketing campaigns.

clickts – is the date/time that someone clicked a link

clickip – is the IP address of the person that clicked the link

viewts – is the date/time that someone viewed the message

viewip – is the IP address of the person that viewed the message.

 

These columns are overwritten anytime a list is used in a campaign and stores the last time a user viewed a message or clicked a link.

Understanding List Email Status Codes

Below is a list of status codes that your list can contain:

Pending – emails that have not been sent yet.
Delivered – valid email addresses that were accepted by the mail server without any issues.
Timed Out – this occurs when the mail server does not respond with a certain time period.  It varies between five seconds and thirty seconds based on your package size.  The system automatically retries timed out addresses a couple of times to be sure.
Blocked – the mail server rejected the email message. It could be based on other factors including IP reputation, subject/message content, sending too often to that address and more.
Mailbox Full – the mail server reported that the user’s quota was full and could not accept the email message.
Unknown – the mail server responded with a code that did not fit with any of the groups above.
CatchAll – catch-all email account is an address that is specified to receive all messages that are addressed to an incorrect email address for a domain  Can be risky to mail to.

Server Not Found/Bad DNS/MX – the system was not able to connect to the mail server for that domain for the email address.
Address does not exist/Bad Address – the mail server responded with a code that indicates the email address is no longer valid.
Bad Domain – the domain does not exist at all.
Bad Syntax – the email address is not formatted correctly.

Settings Rejected – emails rejected on list import based on the list import settings for the account. Found Under Email Marketing -> System Settings -> List Import Settings
Optout – the user has unsubscribed from your mailings

Parking Page/Site – Domains with no content/parked at a domain parking site.
Suppressed Role – these emails match a pattern that we disallow mailing to such as [email protected] [email protected]
Suppressed Domain – are emails that are on our global domain suppression system and can not be mailed to
Suppressed User – are emails that are on our global user suppression system and can not be mailed to.
Suppressed Local Bounce – is a local bounce from your account from one of your lists that you had run a campaign to and the address came back as invalid.
Suppressed Bounce/Suppressed Global Bounce – is an invalid email address that is automatically detected and is based on other accounts in our system that have mailed to an address that was marked as invalid.
Suppressed Spam Bots – Spam email accounts from stopforumspam

Active Emails – consist of emails with the status of PendingDeliveredTimed OutBlockedMailbox Full and unknown. These are all considered valid emails and the system will automatically mail to them each time.
Hard Bounces Emails – consists of emails with the following status codes Server not FoundAddress does not existBad Syntax. The system will never send to emails with an inactive status code.
Suppressed emails – consists of emails with the following status codes Optout, Suppressed Role, Suppressed Domain, and Suppressed User

Why does my stats not match my google analytics or any other stat software?

Stats will never match what is found in google analytics or other stat software. The main reasons are listed below.
Factors that affect open/clicks totals in stats programs
Unique clicks/vs total clicks same with unique opens/total opens
People who click then cancel/close the browser
People who disable javascript
People who block google analytics
Google Analytics may not work in all browser setups
Antivirus and antispam clicks might check links or they may not like Bitly links.
What we do provide is a complete full transparent real-time reporting for all opens and clicks. For opens, we log the date/time, email address, IP address, user agent, and provide what country/state when possible they opened from. For clicks, we log the date/time, email address, IP address, user agent, what exact link they clicked and provide what country/state

What is a good Open Rate?

The open rate depends on many factors such as your subject line, list quality and sending reputation.

Generally for purchased lists, an open rate of .5% to 5% is considered good.

For your own lists that are opt-in confirm the open rate of 15% to 20% is the average.

Keep in mind your open rate is actually higher than reported. This is due to the fact that we track opens using a tracking pixel and most email clients such as outlook disable the loading of images by default.

Tips to Improve Delivery And Open Rates

There are multiple ways to improve your delivery/open rates. There is not just one thing that you can do but there are a variety of factors that may help.


Messages/Campaigns

The first part of doing a suggest campaign is using an effective subject line. We suggest doing multiple tests in chunks to see which subject line is the most effective. For example, if you had a list of 100,000 you can send 50,000 to the first subject line and 50,000 to the next subject line and see which subject line is the most effective.

Another helpful tip is for campaigns is to turn on the “view as webpage” feature. This will help increase open rates since many of the email providers will disable images that stop view tracking by default and instead the user is taken to a webpage that contains the whole message with the images loaded.

Keep your message clear and simple. Avoid all caps in message and subject line. Avoid keywords that might trigger spam filters. We have a built spam-check system based on spam assassin that we suggest to run against your message and subject line before sending out your campaign.

Be careful about how many times you mail a user. The more often you mail the same recipient that might unsubscribe or worse report the message as spam.

Lists

Check your list quality. If you have a lot of addresses that do not exist or server not found that may indicate a poor/old list. The quicker you can remove the inactive addresses the better your delivery will be over time.

IP’s

If you have multiple IP addresses we suggest to rotate them by mailing using one IP address one week then the next week use a different IP address which allows the first IP to cool down for a while.

Domains

We suggest changing out a domain every couple of months if you are a high volume mailer to help improve delivery rates.


Other Tips

Some tips that we have to improve the results/delivery.

Setting under “create campaign advanced settings”:

Domain Delivery Groups – Limits the number of connections to popular isp’s and is the known/best practices for sending to those isp’s

Sending speed if time is not a factor send as slow as possible on new IP’s/new data. Check the FAQ for details on sending speeds. Generally, the slower you send the better the delivery you can spread it out across multiple IP addresses. Over time once your reputation is built up you can increase the speed as well.

DKIM – turn on DKIM if you are sending to consumer emails such as yahoo.com,gmail.com,comcast.net those providers look for DKIM and will give your mail a better rating.

General tips. Run your message against the spam check score system and try to fix any issues that are discovered.
Turn on reputation monitoring for your IP’s and domains. It can be found under IP addresses and domains in the sidebar. This will auto scan the IP’s and domains every so often and check against over 100+ blacklists and for the IP addresses get the sender score for the IP.

If you are using purchased lists or data that has not been clean. Dedicate an IP address or server to just cleaning the data and after sending through a couple of times move that data to your account.

Setup feedback loops for the major isp’s we have quick links that can be used to set them up. This will reduce your complaint rate from them and help improve your reputation.

There is also an option to include the “list unsubscribe” header under system settings which will make it easier for people to unsubscribe instead of reporting to spam and levels protect reputation.

Third Party Servers/IP’s

We support third party servers and IP addresses.  There is a setup fee of $100 per server that is setup.

The following are the requirements for a third party server.

The server must run either Windows 2016 64bit, Windows 2012 64bit,  Windows 2008 64bit. 32bit is not supported.

Should have at least 2 gigs of ram. and We suggest an extra 1 gig of ram for every 10 campaigns at a time you wish to run.

Requires IPv4 IP addresses.

Must have full administrator access/Remote Desktop.

Port 25 must not be blocked from the server.

The server should be a clean server used for no other purpose for use with our email system.

Domains/IP

Parking your own Domain using Namesilo

Creating Nameservers at Namesilo.com

Step 1.  Login into NameSilo then click “Manage My Domains”.

Step 2: In the “Manage My Domains” page click on the domain name you want to setup to access to “Domain Console” page.

Step 3: In the “Domain Console” page click on “View/Manage Registered NameServers”

Step 4: In the “View/Manage Registered NameServers” page click “Register New Nameserver”

Step 5: In the Host text box type “ns1” without the quotes. Then enter the IP address you want to use in the text box for Host IP 1

Step 6: Repeat the same process for ns2. Click “Register New Nameserver” once again.

In the Host text box type “ns2” without the quotes. Then enter the IP address you want to use in the text box for Host IP 1.

We only require two nameservers and they can both have the same IP.

Step 7: Next go back to your domain name’s management page.

Step 8: Click on “Change” next to NameServers.

Step 9: Enter ns1.mydomain.com and ns2.mydomain.com replace mydomain.com with your domain name and click submit.

Step 10: Your domain is now ready. Just let us know in a support ticket what domains you want setup and how you want the IP’s setup as well

Domain WhoIs Privacy

Domain WhoIs Privacy is disabled in the system by default.

For a request to enable Domain WhoIs Privacy, kindly reach out to your client success manager. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

SPF, DKIM, DMARC

SPF and DKIM are already automatically setup in the system.

As for the DMARC setting, kindly reach out to your client success manager for an activation request. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

How to check Domain and IP Reputation?

Email service providers treat domains differently based on their reputation. This “score” can be based on many things, such as the age of the domain name, how well the sending account has been set up, deliverability, engagement data from users receiving email from it, and – often to a higher degree – previous listings of domain names and IP addresses on anti-spam services such as SpamHaus.

You can use MXToolbox to check your domain and IP reputation against many popular block lists.

If any of your domains is blacklisted, we highly recommend letting it rest for a couple of days and wait until it’s delisted. You can use your other sending profiles for your campaign while you rest your blacklisted domain/s.

If any of your IP is blacklisted, contact your CSE and request for IP replacement in your sending profile if you still have good IPs available to be used.

If you wish to add extra domains/IPs, feel free to contact your CSE. Each domain is $15/year and each IP is $15/month.

Domain and IP Blacklisting Issue

There really is no getting past blacklisting. Blacklisting is normal since what we are doing is cold (unsolicited) emails. This is the nature of cold email marketing and why majority of email marketing companies out there will not allow you to send out to a cold list with volume. They will shut your account down since they use THEIR domains or yours to send out emails. The reason why we allow clients to send out cold emails with volume is because we use proxy domains for your campaigns. Meaning in the scenario that you’re blacklisted (which will and has already happened) what is getting blacklisted is the proxy domain we have setup, not your actual domain. This is the strength of MCC. We provide a safe place (a layer of protection) for our clients to run cold email marketing without the fear of getting their actual domains blacklisted or getting their accounts shutdown. It’s like a sandbox to try different things without worrying about domain reputations, blacklisting etc.

Since your sending profile is blacklisted, what we normally suggest my clients to do is just pause sending for a couple of days. Give the domain/IP time to delist themselves. You’re not sending anything “malicious” so these types of blacklistings from SpamHausBarracuda, etc are mostly temporary and usually clear/delist after a couple of days.

Best Practices

Message/Message score: Getting blacklisted will happen but you have to understand why you’re listed or why are your emails not being accepted by ESP’s so you know what you need to work on to “improve” your campaigns. Are there spam trigger words in your email that are being caught by the filters? Do you know your message score? You can check the score of your message by navigating to the email marketing tab -> messages -> view messages -> select your message -> check score. You will have to input your subject line then click on check message score. What you’re aiming for here is a score of 0. Or try to drop it to as low as it can go. The checker will let you know if your message has any spam words that are being caught. If it does you will have to re-word or remove them.

List: If your list is mainly B2C (Gmail, Yahoo, AOL) then unfortunately, it’s going to be very difficult to send to. B2C type of emails have extremely strict filters that will block any “un-recognized” or unsolicited emails coming in especially in bulk. I think for Gmail you can only send up to 10 or 20 cold emails PER DAY. After that GMail will block your sending profile hence B2C types of lists do not perform well with bulk cold email marketing.

Sending schedule: Since this is cold email marketing, you have to be very consistent in the times you send out your campaign. Sending out randomly or whenever you feel like it is “spammy behavior”. ESP’s like to see consistency so if you’re not sending out with a regular pattern we suggest you do. This is the main way you will build domain reputation, increasing the chances of your email being accepted by ESP’s. Majority of the clients we work with have strict sending schedules like Mon to Fri 8 AM to 5 PM only.

Parking your own Domain using GoDaddy

Creating Nameservers at GoDaddy

Warning: If you park your domain any active domain, email service, or any other service tied to that domain will not work anymore.

Watch the video tutorial below on how to create nameservers at GoDaddy.

 

To Parking your own Domain using GoDaddy, please follow the step by step guide below:

Log in to your GoDaddy Account > In the Dashboard,  click the 9-dots icon beside the My Account at the top left corner > select Domains

Find the domain that you will have to park > click the 3-dots icon inline with your domain > click Domain Settings

In the Domain Settings page, scroll down to Additional Settings > click Manage DNS

In the DNS Management page, scroll down to Advanced Features > click Host names

In the Host Names page, click ADD

In the Hostname field input “NS1” and then input the IP address provided by your client success executive > click Save button

See sample below:

Now, you need to add another one – click Add button

Input “NS2” and then input the same IP address provided by your client success executive > click Save button

After adding 2 hostnames,  both should display the same IP Addresses:

Now, click Domain Management at the top left corner

In the Domain Management page, Scroll down to Nameservers, it displays the default nameservers in your domain as shown below > click Change button

Click Enter my own nameservers (advanced) button

This will load up the field for your own nameservers. Follow the sample formats provided below:

Input “NS1.domain-name.com” and “NS2.domain-name.com” in the 2 fields > click Save button

It will then load up all your Domain Settings – No further adjustments needed

To check your domain update status, just go to https://intodns.com/ and input your domain name > click Report button

The result should show the same as sample below:

 

 

What purpose is the domain/s for?

Domains are to be used for setting up your sending profile.

Each sending profile is composed of 1 Domain and 1 Dedicated IP.

 

What purpose is the dedicated IPs for?

Dedicated IP is to be used for setting up your sending profile.

Each sending profile is composed of 1 Domain and 1 Dedicated IP

What is a sending profile?

A sending profile is used for sending out your campaigns.

Each sending profile is composed of 1 domain and 1 dedicated IP.

Spamhaus Blacklisting

Unfortunately, blacklisting sites (especially Spamhaus) are getting more aggressive when it comes to new domains being set up for cold email marketing and they do not list or provide specific reasons why a site will be listed. 

This is based on their website:

  1. Domains must match several criteria in order to be listed.
  2. We will not reveal specific listing criteria in most cases.
  3. DBL listings are constantly reevaluated by our systems, and listings do expire automatically when listing criteria are no longer met.

What we advise our clients to do is to start sending to good quality data, with a consistent sending schedule in order to build up reputation, essentially “training” these ESP’s / listing sites to be more familiar with your sending profiles (domain and IP). This will build up trust and reputation. 

Why do I need more than 1 Domain Name?

For each IP address or a group IP’s should be tied to a domain name. Also if you sending for a different product or service you should have a different domain name.

We highly recommend adding up more domains and IPs in your account so just in any case your domain gets blacklisted, you will have extra domain/s to use for your campaign/s.

Domain Configuration

We set up MX, SPF, DKIM, DMARC, and Sender ID records.

MX (Mail Exchange) records

The MX record tells the sending mail server where to deliver the mail.

SPF (Sender Policy Framework) records

Sender Policy Framework is a record that is used to help prevent email spoofing.

DomainKeys Identified Mail (DKIM) is a method for associating a domain name to an email, thereby allowing an organization to take responsibility for a message in a way that can be validated by a recipient.
Sender ID validates the origin of e-mail messages by verifying the IP address of the sender against the alleged owner of the sending domain.

Global Email Reply Forward Address

Global Email Reply Forward Address – When any reply or message is sent to @yoursendingdomain.com it will forward that message to any email address that you have specified in the forwarding.

Setting up a Global Email Reply Forward Address in your domain/s should be done in each of your domains.

To setup Global Email Reply Forward Address in your domain/s, please follow the steps below:

MCC Account Dashboard > Email Marketing > Profile and IPs > Domains > click settings inline your domain > input your email address in the Global Email Reply Forward Address field > click Update Setting button

Do the same process in each of your other domains.

IMPORTANT NOTE:
NOT Recommended This setting will forward all replies to your domain to an email address of your choice. We suggest to use our view reply section and POP/IMAP connection interface to access replies! Warning this may send a lot of email to your address and we suggest to use addresses with zero spam filters. This setting will not work well for forwarding email to general ISP’s such as gmail,yahoo,aol and we are not able to troubleshoot email forwarding issues.

Parking your own Domain for mailing

Warning: If you park your domain any active domain, email service, or any other service tied to that domain will not work anymore.

Create two nameservers at your domain registrar.

ns1.yourdomainname.com and ns2.yourdomainname.com
Then point those two nameservers to one of your sending IPs.

Last point the domain to the new nameservers ns1.yourdomainname.com and ns2.yourdomainname.com

Below we have guides for Moniker, Namesilo, 1and1, Godaddy and Enom

Creating Nameservers at Moniker.com

Step 1.  Login into moniker then in the sidebar under “Domains”  click the “Manage Nameservers/DNS”.

Step 2: In the “Manage Nameservers/DNS” page click on the “Add Nameserver”

Step 3: In the “Add Domain Name Server” page enter the domain as ns1.mydomain.com replacing yourdomain.com with the domain that you want to park and set the IP address to the IP that you want to use on your account  Repeat this process for setting up ns2. We only require two nameservers and they can both have the same IP.

Step 4: Go back to the “Manage Nameservers/DNS” page and click on your domain name and this will take you to modify domain page. Select external nameservers and enter ns1.mydomain.com and ns2.mydomain.com  replace mydomain.com with your domain name

Step 5: Your domain is now ready. Just let us know in a support ticket what domains you want setup and how you want the IP’s setup as well

Creating Nameservers at Namesilo.com

Step 1.  Login into NameSilo then click “Manage My Domains”.

Step 2: In the “Manage My Domains” page click on the domain name you want to setup to access to “Domain Console” page.

Step 3: In the “Domain Console” page click on “View/Manage Registered NameServers”

Step 4: In the “View/Manage Registered NameServers” page click “Register New Nameserver”

Step 5: In the Host text box type “ns1” without the quotes. Then enter the IP address you want to use in the text box for Host IP 1

Step 6: Repeat the same process for ns2. Click “Register New Nameserver” once again.

In the Host text box type “ns2” without the quotes. Then enter the IP address you want to use in the text box for Host IP 1.

We only require two nameservers and they can both have the same IP.

Step 7: Next go back to your domain name’s management page.

Step 8: Click on “Change” next to NameServers.

Step 9: Enter ns1.mydomain.com and ns2.mydomain.com replace mydomain.com with your domain name and click submit.

Step 10: Your domain is now ready. Just let us know in a support ticket what domains you want setup and how you want the IP’s setup as well

Creating Nameservers at 1&1

Here is how you set your private name servers for domains registered with 1&1.

  1. Log into your 1and1 account.
  2. Go to your domain manager. Depending on the type of package you have, the way you get to your domain manager may be slightly different.
  3. Select “New” >> “Create Subdomain”.
  4. In the empty box, type “NS1″.
  5. From the dropdown box, select the domain for which you are creating nameservers.
  6. Select “OK”.
  7. Repeat steps 3 through 6 for “NS2″.
  8. Check the box next to NS1.YourDomain.TLD.
  9. Select “DNS” >> “Edit DNS Settings”.
  10. In the “Advanced DNS Settings”, select “Other IP Address”.
  11. Enter the IP address of NS1.
  12. Click “OK” then “Go To Overview”.
  13. Repeat steps 8 through 12 for NS2.
  14. Check the box next to the domain you wish to point to your private name servers.
  15. Select “DNS” >> “Edit DNS Settings”.
  16. In the “Basic DNS Settings” section, select “My name server” from the dropdown menu.
  17. In the “Advanced DNS Settings” section, find “Primary name server” and enter NS1.YourDomain.TLD.
  18. In the “Advanced DNS Settings” section, find “Secondary name server” and enter NS2.YourDomain.TLD.
  19. Click “OK” then “Go To Overview”.
  20. It can take up to 48 hours for your new private nameservers to propagate.

Creating Nameservers at GoDaddy

Once logged in just follow these steps:

Next to Domains, click the green Launch button.
Click on the domain for which you’d like to set up private nameservers.
Click the (add) link under ‘Host Summary’ on the bottom left.
For “Host Name:” you’ll input “ns1” (no quotes) in the box.
For “Host IP 1:” you’ll input the IP address for the first name server from your account.
Click “Ok” – Your first nameserver has been created.
Click on (add) under ‘Host Summary’ on the bottom left, again.
For “Host Name:” you’ll input “ns2” (no quotes) in the box.
For “Host IP 2: you’ll enter the second private name server IP address on your account
Click “OK”.

Creating Nameservers at Enom

Creating or registering private nameservers must be done with the domain registry where the domain name resides. To create. For example, ns1.youtdomain.com here, the domain yourdomain.com must be at this REGISTRY.

Click on the LOGIN link.

Enter your enom.com LOG-IN ID and PASSWORD in the boxes provided, then click LOGIN.

You are now logged in to your account.

Click the DOMAIN link at the top left side of the page.

Select ADVANCED TOOLS.

Now click REGISTER A DOMAIN NAME SERVER.

Scroll down.  Enter the new domain server in the NAMESERVER box.

Now enter the new nameservers associated IP ADDRESS in the provided box. The IP address should have been provided to you by your web host.

Click the SUBMIT button to have the new nameserver created.

When finished creating the nameserver, you’ll have to REPEAT the process to register your second name server. Registering private name servers requires you to register TWO SEPARATE NAMESERVERS (i.e.: ns1 and ns2) each with its own unique IP Address.

Remember that after you submit your new nameservers and IP Addresses to the registry, IT CAN TAKE 24-48 HOUR for the new nameservers to propagate after you make these DNS changes.

Creating Nameservers at Namecheap

Watch this video below on how to create nameservers:

https://softwaredemos.tinytake.com/sf/MTExODc5NF80NDI2OTg1

Setting up a Redirection URL in your domain/s

Setting up a Redirection URL in your domain/s should be done in each of your domains.

To setup a Redirection URL in your domain/s, please follow the steps below:

MCC Account Dashboard > Email Marketing > Profile and IPs > Domains > click settings inline your domain > input the website URL in the Redirection URL field > click Update Setting button

Do the same process in each of your other domains.

Messages

Message Score Errors

Our message check system is based on Spam Assassin which is only used by a few email systems. These message check features are not the same antispam filters that major ISPs use such as AOL, YAHOO, GMAIL, HOTMAIL, etc.

SpamAssassin is an open-source, content-matching spam filter from the Apache Software Foundation. SpamAssassin uses several different filtering techniques to catch spam, including DNS blocklists, text analysis, Bayesian filtering, and collaborative filtering databases.

It uses a scoring system and plug-ins to analyze your email header and the email body copy. The filter then produces a header that outlines your SpamAssassin score and how your email performed against its various checks.

SpamAssassin will provide you with a breakdown of the score. The more items in the message that trigger the SpamAssassin ruleset, the higher the spam score will be.

Unfortunately, there is no available SpamAssassin ruleset information and solutions out there that we can use to fix the errors identified by their system.

Generally, your email should have a score of 5.0 or lower to be considered passing.

How to conduct a Message Spam Check?

To conduct a Message Spam Check, please follow the steps below:

MCC Account Dashboard > Email Marketing > Messages > View Messages > Select your desired message > click on Check Message Score > Input your message Subject >  click Check Message Score button

For fixing detected items, unfortunately, there is no available Spam Assassin rule set information and solutions out there that we can use. As of the moment, these are the only information I can provide regarding our message score feature.

Our message check system is based on Spam Assassin which is only used by a few email systems. These message check features are not the same antispam filters that major ISPs use such as AOL, YAHOO, GMAIL, HOTMAIL, etc.

SpamAssassin is an open-source, content-matching spam filter from the Apache Software Foundation. SpamAssassin uses several different filtering techniques to catch spam, including DNS blocklists, text analysis, Bayesian filtering, and collaborative filtering databases.It uses a scoring system and plug-ins to analyze your email header and the email body copy. The filter then produces a header that outlines your SpamAssassin score and how your email performed against its various checks. Spam Assassin will provide you with a breakdown of the score. The more items in the message that trigger the Spam Assassin rule set, the higher the spam score will be.

Generally, your email should have a score of 5.0 or lower to be considered passing.

How to upload HTML template message?

Watch the video tutorial below on how to upload HTML Template Message.

How to insert an image in the Message?

To insert image/s in the message, you will need to upload your image/s first in the Media section.

Watch the video tutorial on how to insert an image in your message.

How to update Message Footer/Whois?

To update Message Footer/Whois, please follow the steps below:

MCC Account Dashboard > Email Marketing > Settings > Footer/Whois > CAN SPAM and Whois Information > Click on your desired Information to update > Update the information needed > Click Edit Whois button

How to Upload a Document?

To upload a document, please follow the steps below:

MCC Account dashboard > Email Marketing > Media > click Upload Document > click Browse and select your file from your computer > click Add File button

It will then load your entire media files lists > click on your file to reveal the link of the file

Please be reminded that the document or file link is only available for download when link is clicked from your message.

IMPORTANT NOTE: DO NOT UPLOAD IMAGES for use in hosting it will not work correctly. File hosting is for downloadable files and media

Adding Attachment to Message

We can add attachments but we strongly advise against it. Attachments are perceived as “malicious”. The best practice is to host your file/attachment on your website or google drive and just include a link to your file in the email. 

We can host your file/s in our system. How to upload a document, please follow the steps here: https://help.mailclickconvert.com/faq/how-to-upload-a-document/

How to Create a Message?

To add a message, please follow the steps below:

MCC Account Dashboard > Email Marketing > Messages > Create a Message > click Create a New Message

It will load up the Create Message page > Fill out all the necessary information in the page > click Add Message button

Things to keep in mind with a message: Use inline styles when possible since they have the best support in most email systems. Keep the HTML code simple to have best support as well.

The other option is to upload an existing message. We accept either .htm or .html messages into our system. If you have .doc file, you will need to convert the file to html, which you can do in the file menu of Microsoft Word. But be aware that Word is not the best email creation software out there and we suggest using our editor instead. To learn how to upload HTML Message, please click here.

Also, we have a message spam score checking system based on Spam Assassin. We highly suggest running your message through the score checker before sending the campaign to double-check for any issues.

Now with the message in the system, the next and final step is to create the campaign.

How to access my Premium Drag and Drop Editor?

Below is the Premium Drag and Drop Editor Demo video:

To access your premium drag and drop editor, please follow the steps below:

MCC Account Dashboard > Email Marketing > Messages > Create A Message > Premium Drag and Drop Editor > Choose the Template you want to use

 

Custom Message Templates

Is there a limit in uploading images or documents in MCC?

There is no limit in uploading images or documents in MCC. However, the system only accepts .htm, .html files and I highly suggest that you create the message using the online editor.

But, if you need to, you can convert your Word message into a format that the system can read. To convert the message, open up Microsoft Word, and load your message. Next, go to file save and save the file as Web Page Filtered.

Now, use your newly saved message to upload into our system and you’re ready to go.

How to insert an image in the Message: https://help.mailclickconvert.com/faq/how-to-insert-an-image-in-the-message/

How to Upload a Document: https://help.mailclickconvert.com/faq/how-to-upload-a-document/

How can I create a template for my email message?

For message templates, you can avail our Premium Drag and Drop Editor. You can directly purchase in your MCC account, just go to Account >  Order Service > find Premium Message Editor – Drag and Drop $19 each month and click YES on the option inline with it > scroll down and click Order Service. Or you can also directly contact your client success manager so we can manually process and charge the item for you.

We also offer a Custom Message Design/Templating at a minimum of $100/template depending on complexity. Just contact us for more details.

Special Link URL Values

Link full URL variables for special actions:

{unsubscribe} –  Unsubscribe Link

{viewwebpage} – View as a web page link

{forwardfriend} – Forward to friend link

{facebook} – share facebook

{twitter} – share twitter

{linkedin} – share linkedin

 

We support the following variables in links which you can pass

{listid} – passes list id

{emailid} – passes email id

{campaignid} – passes campaign id

{profileid} – passes profile id

{messsageid} – passes message id

{domain} – passes domain id

{md5} – md5 hash of the email address

Spin Text/Random Text

We support a spinning text feature in the body of an email marketing message only in the HTML/TEXT part

Spin Tag Syntax {SPIN=TEXTTOSPINHERE|ANOTHERWORD}  You can have multiple words to spin just by adding the | character to separate each word.

 

Examples below:

{SPIN=This|Here} is {SPIN=some|a {SPIN=little|wee} bit of} {SPIN=example|sample|paragraph} text.

{SPIN=Word|Cat|Dog|Horse|Pig|Coat}

 

Using the spinning text feature can help make your campaign more dynamic/random and might help improve delivery as well.

Single Space in a Message

When you create a message, the default setting is for double-spaced lines. In order to single space a line, simply hold down shift and hit enter.

Passing Campaign Information in Links

We do support passing some variables inside links of your campaign.

The personalized fields are supported with the syntax below

 

{messageid}
{listid}
{profileid}
{campaignid}

Link images with URL

If you want your images to be clickable by adding a URL, here is how to do it;

Inside your message where the image is, click the image > click the chain icon

The Link settings box will pop up > input the URL > click OK button

Image Maps

Image maps are supported in most email clients here is a tool to make one

http://www.image-maps.com/

I have a .doc file/Microsoft Word Message can I use it?

Our system only accepts .htm, .html files, and highly suggest that you create the message using our online editor.

But if you need to you can convert your Word message into a format that our system can read. To convert the message, open up Microsoft Word, and load your message. Next, go to file save and save the file as Webpage Filtered.

Now, use your newly saved message to upload into our system and you’re ready to go.

How to upload HTML template message: https://help.mailclickconvert.com/faq/how-to-upload-html-template-message/

How to disable autolinking and hide blue links in iPhone/iPad

On the iPhone and iPad, you may encounter links for telephone numbers, dates/times, and addresses. You can disable/hide this by adding the following in the head tags of your message.

<meta content=”telephone=no” name=”format-detection”>
<style type=”text/css”>.appleLinksWhite a {color: #ffffff !important; text-decoration: underline;}
.appleLinksBlack a {color: #000000 !important; text-decoration: none;}
</style>

 

Then around each blue link in your message add the following class: class=”appleLinksBlack”

Here is an example
<span class=”appleLinksBlack”>May 16, 2017</span>

Fixing Image Gaps Inside a Message

For some email clients, you might see a gap between images if you have them stacked on top of each other.

The quick fix to this is editing the HTML and adding a style=”display:block” – to image tag.

 

List Verify

Built in Data Scrub vs. Paid Email Verification

Our system has a built-in data scrub and we are basing it with the system’s historical data that consist of spam traps, frequent complainers, bad addresses but NOT unsubscribers.

On the other hand, we also have our Email Verification Tool which is available for upgrade. The email verification tool runs a comprehensive verification by pinging each email (almost like emailing) in your list to check if it’s a valid email. The process removes bounces, blocks, unsubscribe, and inactive contacts from your email list. The email verification tool runs a comprehensive verification by pinging each email (almost like emailing) in your list to check if it’s a valid email.

If you wish to purchase email verification credits, kindly reach out to your client success manager for more details. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

How to Use the Email List Verification Tool

First, you need to Upload your email list. To do so,  go to Email Verification > Upload List > Browse your email list file > check auto verify list after upload and check Auto copy the valid records to email marketing section after verification > click Upload List

Once your list is completely uploaded, the system will automatically verify your list and once verification is completed,  it will automatically copy your verified last to the Email Marketing section ready for you to use in your campaigns.

HOW TO MANUALLY VERIFY AND COPY YOUR VERIFIED LIST TO EMAIL MARKETING

Once your list is completely uploaded, there will be a clickable link beside the email list name that says “Click to Verify This List” (click this to start verifying your email list).

When the verification has been completed, it will display like this:

NOTE: Do not re-verify your email list as this will use up your email verification credits.

You can now copy your verified list to your contact list. To do so, go to Email Verification > View List > check your verified list > click Options > click Copy To Email Marketing

To view your Verified List in Email Marketing, go to Email Marketing > Contact List > View List

What List Verify Does

List Verify is a service that helps clean your email list. We first run a couple of checks to see if the email looks good based on the list verify settings, then we run it against our various suppression databases, and lastly, we do an SMTP level verify up to the point of sending an email but completing it.

We break down your list into the following statuses after completion:

Server not Found/Bad DNS/MX – the system was not able to connect to the mail server for that domain for the email address
Address does not exist/Bad Address – the mail server responded with a code that indicates the email address is no longer valid
Parking Page/Site – Domains with no content/parked at a domain parking site
Settings Rejected – emails rejected on list import based on the list import settings for the account. Found Under Email Marketing > System Settings > List Import Settings
Suppressed Role – these emails match a pattern that we disallow mailing to such as [email protected] [email protected]
Suppressed Bounce – is an invalid email address that is automatically detected and is based on other accounts in our system that have mailed to an address that was marked as invalid
Suppressed Domain – are emails that are on our global domain suppression system and can not be mailed to
Suppressed User – are emails that are on our global user suppression system and can not be mailed to
Suppressed Spam Bots – Spam email accounts from stopforumspam

How it works

Built in Data Scrub vs. Paid Email Verification

Our system has a built-in data scrub and we are basing it with the system’s historical data that consist of spam traps, frequent complainers, bad addresses but NOT unsubscribers.

On the other hand, we also have our Email Verification Tool which is available for upgrade. The email verification tool runs a comprehensive verification by pinging each email (almost like emailing) in your list to check if it’s a valid email. The process removes bounces, blocks, unsubscribe, and inactive contacts from your email list. The email verification tool runs a comprehensive verification by pinging each email (almost like emailing) in your list to check if it’s a valid email.

If you wish to purchase email verification credits, kindly reach out to your client success manager for more details. You can also reach out to our support team at any time by submitting a ticket. Here is how: Login to your MCC account > Main Menu > Support > Submit Ticket

How to Use the Email List Verification Tool

First, you need to Upload your email list. To do so,  go to Email Verification > Upload List > Browse your email list file > check auto verify list after upload and check Auto copy the valid records to email marketing section after verification > click Upload List

Once your list is completely uploaded, the system will automatically verify your list and once verification is completed,  it will automatically copy your verified last to the Email Marketing section ready for you to use in your campaigns.

HOW TO MANUALLY VERIFY AND COPY YOUR VERIFIED LIST TO EMAIL MARKETING

Once your list is completely uploaded, there will be a clickable link beside the email list name that says “Click to Verify This List” (click this to start verifying your email list).

When the verification has been completed, it will display like this:

NOTE: Do not re-verify your email list as this will use up your email verification credits.

You can now copy your verified list to your contact list. To do so, go to Email Verification > View List > check your verified list > click Options > click Copy To Email Marketing

To view your Verified List in Email Marketing, go to Email Marketing > Contact List > View List

What List Verify Does

List Verify is a service that helps clean your email list. We first run a couple of checks to see if the email looks good based on the list verify settings, then we run it against our various suppression databases, and lastly, we do an SMTP level verify up to the point of sending an email but completing it.

We break down your list into the following statuses after completion:

Server not Found/Bad DNS/MX – the system was not able to connect to the mail server for that domain for the email address
Address does not exist/Bad Address – the mail server responded with a code that indicates the email address is no longer valid
Parking Page/Site – Domains with no content/parked at a domain parking site
Settings Rejected – emails rejected on list import based on the list import settings for the account. Found Under Email Marketing > System Settings > List Import Settings
Suppressed Role – these emails match a pattern that we disallow mailing to such as [email protected] [email protected]
Suppressed Bounce – is an invalid email address that is automatically detected and is based on other accounts in our system that have mailed to an address that was marked as invalid
Suppressed Domain – are emails that are on our global domain suppression system and can not be mailed to
Suppressed User – are emails that are on our global user suppression system and can not be mailed to
Suppressed Spam Bots – Spam email accounts from stopforumspam

Accounts and Billings

How to Request for Account Cancellation

If you wish to cancel your account, kindly reach out to your client success manager and submit your cancellation request.

If possible, kindly provide your reason for the cancellation so we can provide assistance on your concern/s.

You can also request for account freeze instead of canceling with an account hold fee of $25/month if in case you wanted to resume sending after a few months and decide to use the service, you can reactivate without paying the setup fee.

Can I add a Manager or User to my MCC Account?

Yes, you can add user/s in your MCC Account.

To add an additional user in your account, follow the steps below:

STEP 1: Login to your MCC Account

STEP 2: Under Account > click on Manage Users

STEP 3: Click Add User button

STEP 4: Fill out all the user information and click Add User button

How to Reset MCC Account Passwords?

To reset MCC Account Password, please follow the steps below:

STEP 1: Go to MCC login page – https://login.mailclickconvert.com/

Click Forgot password

STEP 2: Enter your username and click Send Reset Password button

STEP 3: Check your email for the Forgot Password Request.

Click on the reset password link provided in the email.

STEP 4: Take note of the Reset Code which found at the end of your password reset link provided. The codes are the texts after “reset&code=”

Step 5: Input the details for your password reset and click Reset Password button

You will then see this success message.

You can now go to the login page and log in using your new password.

 

 

Referral

Do I get any commissions for any referral signups?

MailClickConvert (MCC) would like to offer a lucrative partnership opportunity to select Data providers that includes strong revenue share incentives.

Please check the details below:

MCC Partnership Program

Reporting

How to access the Campaign Report?

To access the Campaign report, follow the steps below:

MCC Account Dashboard > Email Marketing >  Campaigns > Campaign Reports > Click on your desired campaign – this will load up a page containing your campaign details and report

How to check Email List status for a specific campaign?

To check your Email List status of a specific campaign, please follow the steps below:

MCC Account Dashboard > Email

Marketing > Campaigns > Campaign Reports > Click on your desired campaign > click on the list file (see sample screenshot below)

It will open a page containing all the email list with their corresponding status in the campaign.

You will use the Export button on top of the list. You can minimize the fields you want to export by individually selecting each column item.

 

Tips to Improve Delivery And Open Rates

There are multiple ways to improve your delivery/open rates. There is not just one thing that you can do but there are a variety of factors that may help.


Messages/Campaigns

The first part of doing a suggest campaign is using an effective subject line. We suggest doing multiple tests in chunks to see which subject line is the most effective. For example, if you had a list of 100,000 you can send 50,000 to the first subject line and 50,000 to the next subject line and see which subject line is the most effective.

Another helpful tip is for campaigns is to turn on the “view as webpage” feature. This will help increase open rates since many of the email providers will disable images that stop view tracking by default and instead the user is taken to a webpage that contains the whole message with the images loaded.

Keep your message clear and simple. Avoid all caps in message and subject line. Avoid keywords that might trigger spam filters. We have a built spam-check system based on spam assassin that we suggest to run against your message and subject line before sending out your campaign.

Be careful about how many times you mail a user. The more often you mail the same recipient that might unsubscribe or worse report the message as spam.

Lists

Check your list quality. If you have a lot of addresses that do not exist or server not found that may indicate a poor/old list. The quicker you can remove the inactive addresses the better your delivery will be over time.

IP’s

If you have multiple IP addresses we suggest to rotate them by mailing using one IP address one week then the next week use a different IP address which allows the first IP to cool down for a while.

Domains

We suggest changing out a domain every couple of months if you are a high volume mailer to help improve delivery rates.


Other Tips

Some tips that we have to improve the results/delivery.

Setting under “create campaign advanced settings”:

Domain Delivery Groups – Limits the number of connections to popular isp’s and is the known/best practices for sending to those isp’s

Sending speed if time is not a factor send as slow as possible on new IP’s/new data. Check the FAQ for details on sending speeds. Generally, the slower you send the better the delivery you can spread it out across multiple IP addresses. Over time once your reputation is built up you can increase the speed as well.

DKIM – turn on DKIM if you are sending to consumer emails such as yahoo.com,gmail.com,comcast.net those providers look for DKIM and will give your mail a better rating.

General tips. Run your message against the spam check score system and try to fix any issues that are discovered.
Turn on reputation monitoring for your IP’s and domains. It can be found under IP addresses and domains in the sidebar. This will auto scan the IP’s and domains every so often and check against over 100+ blacklists and for the IP addresses get the sender score for the IP.

If you are using purchased lists or data that has not been clean. Dedicate an IP address or server to just cleaning the data and after sending through a couple of times move that data to your account.

Setup feedback loops for the major isp’s we have quick links that can be used to set them up. This will reduce your complaint rate from them and help improve your reputation.

There is also an option to include the “list unsubscribe” header under system settings which will make it easier for people to unsubscribe instead of reporting to spam and levels protect reputation.