To change the sending speed of a running campaign, you will need to pause your campaign first.
To pause a running campaign, please follow the steps below:
There are 2 ways to pause your campaign, first, go to Email Marketing > Campaigns > Campaign Status > click Pause inline with the campaign you want to pause
Another way to do so is by clicking the checkbox of your campaign/s > click Options > click Pause Selected Campaigns
IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” due to some campaigns that are still on queue that are being processed.
NEXT, you can go ahead and change the sending speed of your campaign while the status is still “Pausing”.
To do so, click the checkbox of your campaign/s > click Options > click Change Speed
It will then display the speed options. Select your preferred speed > click Change Speed button
Lastly, to resume your campaign, you will need to wait until the campaign status displays as “Paused”.
IMPORTANT NOTE: The campaign/s’ status will display as “Pausing” for due to some campaigns that are still on a queue that is being processed.
Once the campaign’s status is “Paused”, click Resume link under it.