Phone Support Packages

Phone Support Packages

We have main channels of support which are Support Ticket and Email. If you wish to purchase phone support, please see available packages below: Option 1 – Basic Price: $99/monthly Details: Scheduled phone call with your client success manager – … Continued
Can I add a Manager or User to my MCC Account?

Can I add a Manager or User to my MCC Account?

Yes, you can add user/s in your MCC Account. To add an additional user in your account, follow the steps below: STEP 1: Login to your MCC Account STEP 2: Under Account > click on Manage Users STEP 3: Click … Continued
Support Hours

Support Hours

9 am to 5pm CST weekdays* support is available using our online support ticket system. *As long as the weekday does not fall on a United States holiday.
What is your Cancellation Policy?

What is your Cancellation Policy?

All our plans are month to month so you can cancel at any time. Please note that we do not provide prorated refunds, meaning we are not able to offer a refund for the current month of service.
Is MailClickConvert Can-Spam Compliant?

Is MailClickConvert Can-Spam Compliant?

Yes, we are 100% compliant with the Can-Spam Act of 2003 and all State level electronic mass email transaction laws. With MailClickConvert, you can send outbound email worry-free!
Where can I find my Referral Link?

Where can I find my Referral Link?

To get your referral link, follow the steps below: STEP 1: Login to your MCC Account STEP 2: In your dashboard, go to Account > Referrals STEP 3: Copy your designated referral Link Ways to share your Referral Link: Send … Continued
Do I get any commissions for any referral signups?

Do I get any commissions for any referral signups?

MailClickConvert (MCC) would like to offer a lucrative partnership opportunity to select Data providers that includes strong revenue share incentives. Please check the details below:
How to Reset MCC Account Passwords?

How to Reset MCC Account Passwords?

To reset MCC Account Password, please follow the steps below: STEP 1: Go to MCC login page – https://login.mailclickconvert.com/ Click Forgot password STEP 2: Enter your username and click Send Reset Password button STEP 3: Check your email for the … Continued
How to Request for Account Cancellation

How to Request for Account Cancellation

If you wish to cancel your account, kindly reach out to your client success manager and submit your cancellation request. If possible, kindly provide your reason for the cancellation so we can provide assistance on your concern/s. You can also … Continued